SAP Trust Center

SAP Emarsys eMarketing Systems GmbH (further SAP Emarsys), an SAP Company, is a global provider of marketing automation software and the first marketing cloud for retail and e-commerce. The SAP Emarsys B2C Marketing Cloud enables true, one-to-one interactions between marketers and consumers across all channels — building loyalty, enriching the customer journey and increasing revenues. Machine learning and data science fuels customer intelligence in an intuitive, cloud-based platform enabling companies to scale marketing decisions and actions far beyond human capabilities.

SAP Emarsys provides a cloud-based marketing and sales software platform that enables businesses to deliver an inbound experience. SAP Emarsys has deployed in regional data centers in Vienna (Austria), Ashburn (Virginia, USA), and Philadelphia (Pennsylvania, USA).

SOC 2 reports fulfill various information and assurance needs of customers and aim to place trust in SAP’s service organization systems, processes, and controls. These narratives are related to the trust principles Security, Availability, Confidentiality Processing Integrity or Privacy which must be met to demonstrate a well-designed system. SOC 2 also contains details on performed tests and their results. SOC 2 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 2 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

SAP Emarsys has regularly prepared SOC 2 Type 2 audit reports by an independent 3rd party accountant. This version of the report covers the audit period 1. January 2021 to 31. October 2021, in the primary data centers in locations: Vienna (Austria), Ashburn (Virginia, USA), and Philadelphia (Pennsylvania, USA), and the trust principles Security, Availability, Processing Integrity and Confidentiality.

The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.