SAP agreements
The Master Cloud Customer Agreement is a framework agreement consisting of a standardized set of terms and conditions that apply across most of the SAP cloud services portfolio, eliminating the need to negotiate separate terms for each service.
Master Cloud Customer Agreement
The Master Cloud Customer Agreement is a framework agreement that provides a standardized set of terms and conditions.
Master Cloud Customer Agreement order form
Subscribe to cloud services with the Master Cloud Customer Agreement order form, which includes details such as pricing, scope, and key terms.
Master Cloud Customer Agreement professional services schedule
This schedule applies to standardized professional services under the Master Cloud Customer Agreement.
Cloud service agreements consist of order forms, supplemental terms and conditions, support schedules, service level agreements, data processing agreements, and general terms and conditions.
Order form
The order form is the ordering document to subscribe to cloud services.
Product development schedule
The product development schedule sets out terms on how SAP may use customer data for general product research and development.
Cloud services
Find product-specific support and availability terms.
Data processing agreements
The data processing agreement describes the parties’ obligations and SAP’s practices with respect to personal data.
General terms and conditions
General terms and conditions detail the contractual obligations of SAP and customers.
AI terms
AI terms describe the obligations of SAP and customers with respect to artificial intelligence features and technologies.
Security measures for cloud services
The security measures are the current technical and organizational measures maintained by SAP for cloud services only.
For professional services or support, see the Services or Software tabs above.
Other cloud service agreements
Service agreements consist of an order form, services description, scope documents, and data processing agreements.
General terms and conditions
General terms and conditions detail the contractual obligations of SAP and the customer.
Service descriptions and scope documents
Data processing agreements
Data processing agreements describe the obligations of SAP and customers and SAP’s practices with respect to personal data.
SAP Learning
Learning terms and conditions describe the contractual obligations of SAP and customers with respect to learning offerings from SAP.
Other services agreements
A Software Agreement is comprised of an Order Form, Software Use Rights, Software Support Schedule, Data Processing Agreement and General Terms and Conditions for Software and Support.
Order Form
Order Form is the ordering document to purchase Software.
Data Processing Agreement
Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.
Software Use and Support Terms
Find the applicable product-specific and Software support terms below.
General Terms and Conditions
General Terms and Conditions details the contractual obligations of SAP and Customer.
Find the agreement documents referenced in your SAP PartnerEdge Master Partner Agreement and in your SAP PartnerEdge Schedule(s).
Open ecosystem agreements
End user agreements
Partner test, demonstration, and development licenses
Find agreements for various partnership types.
Partner test, demonstration, and development licenses
SAP Store
SAP Integration Certification Center
University Alliance Agreements
SAP for Me portal for contract access
SAP for Me is the central access point customers to view details about their product portfolios (including contracts, license consumption, and billing) as well as to renew or terminate their contracts.
Resources
Export control and sanctions compliance
SAP software products and services are subject to the export control and sanctions laws of various countries, including Germany and the United States, as well as the European Union.