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SAP Enterprise Support

Accelerate your implementations, optimize your IT operations, and speed your business process innovation

Across all deployment scenarios, SAP Enterprise Support provides proactive and preventive support from day one, covering the complete lifecycle. With SAP Enterprise Support, you’ll have the benefit of using SAP ONE Support, which will enable a smooth integration of cloud solutions and provide end-to-end supportability of hybrid landscapes .

Read the solution brief

Promote cloud adoption across your enterprise

The SAP Enterprise Support, cloud editions offering is our foundational support offering. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy program. Capabilities include next-generation support functionality such as:

  • Expert Chat: Resolve incidents nearly twice as fast by connecting to technical support experts instantly
  • Schedule an Expert: Connect with an SAP Support engineer in a live, one-on-one 30-minute call
  • Guided Answers: Quickly ask questions and narrow down answers based on information collected from other customer experiences

The pillars of proactive support

This powerhouse collection of support tools and services is built on a global pool of unique expertise gained from over 45 years of working with you – our customers.

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Collaboration

Connect with SAP experts, customers, and partners with the goal of guiding your people to master the skills they need to help your organization thrive.

Empowerment

Through the SAP Enterprise Support Academy, offered as part of your SAP Enterprise Support contract, let us help your staff members build up the know-how they need to overcome complexity.

Innovation and Value Realization
 
Access tools, reports, and services to unlock the business value of existing investments for accelerating innovation.

Mission Critical Support

Regardless of your deployment scenario and for whatever issues arise, get the attention you need at the speed you expect. 

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SAP ONE Support: Managing Solutions in On-Premise, Cloud, and Hybrid Scenarios

Learn how SAP ONE Support lets you take advantage of a consistent support experience in a unified support infrastructure, so you can integrate business processes across the lifecycle of SAP solutions in any on-premise, cloud, or hybrid landscape.

SAP Enterprise Support Academy

Navigate more than 350 support services, tools, and methodologies with SAP Enterprise Support
Academy and value maps. Select the right offering at the right time for the right situation – and take full advantage of your SAP software environment.

Personalized recommendations for innovation and improvement

Optimize and innovate your existing SAP system with the SAP Innovation and Optimization Pathfinder. Find how sharing your company information and receiving personalized, free report can provide the insight you need to navigate your digital transformation journey. 

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Increase the value of your SAP support engagement

How can you maximize the value of support offerings from SAP? With SAP Solution Manager. The application provides a direct link to SAP Digital Business Services – which makes it easy to proactively detect and resolve IT issues.

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