Support and Success Plans
Access proactive and preventative support from day one
Across all deployment scenarios, SAP Enterprise Support covers the complete solution lifecycle:
- Collaborate easily with SAP experts through SAP Enterprise Support value maps to achieve defined targets and address your business needs
- Empower your employees to build the necessary skills through the SAP Enterprise Support Academy
- Innovate and realize value, and identify business and IT improvement potential through intelligent tools
- Protect business continuity with mission-critical support and accelerate problem resolution with best-in-class service level agreements
Explore our pillars of proactive support
Collaboration
Receive guidance from support experts by interacting with them through the SAP Enterprise Support value maps, and get help during mission-critical situations.
Empowerment
Use the SAP Enterprise Support Academy program, a part of your SAP Enterprise Support agreement, to train your staff members to overcome complexity.
Innovation and value realization
Access tools, reports, and services to unlock the business value of existing investments for accelerating innovation.
Mission-critical support
Get the attention you need at the speed you expect for whatever issues arise, regardless of your deployment scenario.
SAP Enterprise Support, cloud editions
Facilitate cloud adoption across your enterprise
Safeguard mission-critical processes with a corrective plan for severe incidents. You can also access services, training materials, and best-practice guidelines to resolve issues quickly, while managing ongoing support requirements using intelligent tools and with guidance from SAP experts.
The capabilities of SAP Enterprise Support, cloud editions, include the Next-Generation Support concept functionalities, such as:
Enable the intelligent enterprise
Recommendations for innovation and improvement
Increasing the value of your support engagement
Navigate more than 1,300 learning materials, support services and best practices with SAP Enterprise Support Academy and value maps. Select the right offering at the right time for the right situation – and take full advantage of your SAP software environment.
Managing solutions with SAP ONE Support
Learn how SAP ONE Support lets you take advantage of a consistent support experience in a unified support infrastructure, so you can integrate business processes across the lifecycle of SAP solutions in any on-premise, cloud, or hybrid landscape.
See how customers are succeeding with SAP
More efficient with SAP Digital Business Services
Learn how Stara is embracing digital transformation to create innovative farm products for its customers.
Helping improve the lives of millions affected by disease
Find out why Shire turned to SAP Enterprise Support for expert help in integrating multiple IT systems and migrating from Oracle to the SAP HANA database.
Increased efficiencies with SAP Enterprise Support
Learn how Pets at Home is becoming a digital enterprise and deploying more-intuitive solutions for its employees.
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