Support Services
Access proactive and preventative support from day one
Accelerate your implementations, optimize your IT operations, and speed up your business process innovation with intelligent off-site support capabilities and tools from SAP Enterprise Support.
Across all deployment scenarios, SAP Enterprise Support covers the complete solution lifecycle:
- Collaborate easily with SAP experts through SAP Enterprise Support value maps to achieve defined targets and address your business needs
- Empower your employees to build the necessary skills through the SAP Enterprise Support Academy
- Innovate and realize value, and identify business and IT improvement potential through intelligent tools
- Protect remote business continuity with off-site, mission-critical support and accelerate problem resolution with best-in-class service level agreements
Explore our pillars of proactive support
Collaboration
Receive guidance from support experts by interacting with them through the SAP Enterprise Support value maps, and get help during mission-critical situations.
Empowerment
Use the SAP Enterprise Support Academy program, a part of your SAP Enterprise Support agreement, to train your staff members to overcome complexity.
Innovation and value realization
Access tools, reports, and services to unlock the business value of existing investments for accelerating innovation.
Mission-critical support
Get the attention you need at the speed you expect for whatever issues arise, regardless of your deployment scenario.
SAP Enterprise Support, cloud editions
Facilitate cloud adoption across your enterprise
Safeguard mission-critical processes with a corrective plan for severe incidents. You can also access services, training materials, and best-practice guidelines to resolve issues quickly, while managing ongoing support requirements using intelligent tools and with guidance from SAP experts.
The capabilities of SAP Enterprise Support, cloud editions, include the Next-Generation Support concept functionalities, such as:
Enable the intelligent enterprise
SAP Enterprise Support provides a range of services and tools to help you realize more business value and accelerate the adoption of the latest innovations.
Make better decisions with support for SAP landscapes
As businesses move toward becoming agile, real-time enterprises, they need to fully leverage the tools available to them to optimize their technology landscapes. This article explains how the SAP Enterprise Support reporting cockpit helps organizations understand and improve the usage and performance of their SAP solutions and support services.
Recommendations for innovation and improvement
Increasing the value of your support engagement
Navigate more than 1,300 learning materials, support services and best practices with SAP Enterprise Support Academy and value maps. Select the right offering at the right time for the right situation – and take full advantage of your SAP software environment.
See how customers are succeeding with SAP
Unifying operations at headquarters and across subsidiaries
Explore how the right enterprise IT support helps KIKO ensure successful digital makeover.
Innovating for the future of mobility
Learn how HYUNDAI leverages real-time business insights to speed innovation and harmonize operations.
Moving to the Next Generation of Smart Cars
Discover how BTYON is driving continuous innovation to build the automobiles of tomorrow across Asia, Europe, and North America.
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