Skip to Content
Person shopping online

Respond quickly with chatbots to customer inquiries

Answer customer calls quickly with chatbots

Plain-speaking chatbots can answer the most frequently asked customer questions 24x7.

Make customers happy with plain language answers to frequently asked questions.

  • AI-driven chatbots can answer frequently asked questions 24x7 without manual intervention
  • Respond to multiple questions in parallel, while providing consistent quality
  • Chatbots can be trained to answer the same question in multiple languages
  • Delivers personalized answers based on customer history and business

Why SAP Business Technology Platform

Chatbots can cover a large amount of repeated questions and instantly deliver information required to customers.

SAP Integration Suite

  • Out-of-the-box integration with SAP applications
  • Easily build enterprise grade chatbots using a collaborative end-to-end platform with low-code tools

SAP AI Services

  • Simplify the process by creating chatbots to respond to the most frequent requests instantly.
  • Go global at scale using proprietary multilingual natural language processing (NLP)

Value driven results

A large European chemicals company used SAP AI Services to build a chatbot to answer questions related to products and orders. The chatbot can provide answers based on customer history and business context. It reduced the routine manual customer service tasks.

24 X 7


on complex questions related to customer orders, invoices, shipments, product safety data, and more


point of contact for all customer questions 


conversations based on previous customer interaction and business context

Large European chemicals company found chatbots helpful

SAP AI Services was used to build 24 x 7 chatbots to answer questions related to product safety data sheets, product attributes, customer orders, invoices, and shipments.

  • The chatbots are able to provide personalized answers based on customer history and business context. 
  • The chatbots reduced the routine manual customer service tasks.

Questions? Get in touch!

Back to top