Streamline error reporting with configurable interfaces linked to ticketing
Designed to streamline error reporting and accelerate issue resolution, it captures and logs error context to enable accurate ticket reproduction and faster responses. Built on an SAP BTP, Cloud Foundry environment, it includes connectors that integrate with ERP systems like SAP and ticketing system like Jira. AI-powered, configurable, and language-agnostic, it ensures adaptability across diverse languages and systems.
Overview
Simplify your issue report process with enhanced ticket creation
Automatically capture environment variables and screenshots. AI-generated descriptions of errors in a dynamically configurable SAP Fiori preview enable quick review, easy edits, and one-click ticket submission. Refine or override suggestions.
Eliminate potential user misuse patterns and resolve issues faster
Providing detailed error context up front reduces user mistakes, streamlines troubleshooting, and speeds ticket resolution. By automatically supplying the ticket processor with comprehensive error-environment data, this solution eliminates user errors and enhances issue resolution efficiency.
Customize your scenarios for adaptable workflows and improved efficiency
Extensive customization ensures adaptable workflows, interfaces, and integrations. Enable quick adjustments and boost error resolution with configurable modules of the solution (data miner, mapping, ticket connector), plus a flexible SAP Fiori layout and web-based settings.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
Features
Automatically capture error context
Capture and attach all relevant environmental data (user details, transaction codes, timestamps) and screenshots from the source system directly to the ticket, ensuring a richer error context.
Add AI-assisted issue descriptions with one click
Generate comprehensive error descriptions using AI-driven analysis of the provided error context and automatically captured screenshots for faster, more accurate issue resolution
Enable user interface and layout flexibility
Customize field order and display options in your SAP Fiori layout to support diverse workflows and adapt to user needs and evolving environments worldwide.
Plans and pricing
Standard Edition
AI Assistant for Ticket Creation – Provides AI-powered assistance for issue-to-ticket conversion, with configurable customer-owned AI tools and accounts.
Data Collector Module for Automated Data Gathering – Implementable in SAP GUI environments for seamless and automated data collection.
Configurable SAP Fiori Interface for Ticket Finalization – Deployable in the customer's own SAP Fiori environment for streamlined ticket information completion.
Configurable Central Module for Integration – Connects data collection, user interface, and ticketing system within the customer's own SAP BTP, Cloud Foundry environment.
Access to the application functionalities
Support to the application configuration
- + EUR 10000.00 Setup Fee
AI Assistant for Ticket Creation – Provides AI-powered assistance for issue-to-ticket conversion, with configurable customer-owned AI tools and accounts.
Data Collector Module for Automated Data Gathering – Implementable in SAP GUI environments for seamless and automated data collection.
Configurable SAP Fiori Interface for Ticket Finalization – Deployable in the customer's own SAP Fiori environment for streamlined ticket information completion.
Configurable Central Module for Integration – Connects data collection, user interface, and ticketing system within the customer's own SAP BTP, Cloud Foundry environment.
Access to the application functionalities
Support to the application configuration
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Integration |
| Industry | Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Product Overview One-Pager
Demo Video: SAP MM02 Transaction Issue to JIRA
Setup Guide Overview
Publisher
Lupus Consulting Zrt.
Lupus Consulting, founded in 2002, is a global IT consultancy with European roots. With offices in Hungary, Germany, Spain, and Brazil, we offer SAP rollouts, application management, and digital transformation for the U.S. and Germany, ensuring cost-effective, responsive services across time zones.
