Your Digital Coworker - Generative AI Agents for field service workflows

The chatbot has helped me, as a Level 1 SCADA engineer with limited background in SCADA engineering, access archived files and system features through our ticketing system (Freshservice) via an API. Ascendo was also able to quickly connect the API key to our solution (multiple API keys from multiple documentation sources, e.g., Confluence), which made the overall setup more robust and improved the quality of the chatbot’s output....

We have a team of engineers who rotate on-call, and the team comes from a wide range of backgrounds. On weekends, we receive calls from our OCC that require expertise in one of these areas. When an issue needs immediate attention, our on-call engineer can use Ascendo.ai to get guided toward an appropriate solution, or receive ticket numbers and references to dive deeper into the issue. This means the on-call engineer doesn’t need deep experience across every knowledge area; they can follow the step-by-step procedure Ascendo outlines, or review the tickets Ascendo returns when prompting the chatbot. The chatbot can also create Knowledge Base articles based on what users have asked in the past. We’re able to edit that output so future prompts reflect what the engineers have manually added. On the analytics side, there’s visibility into how many questions is being asked, along with an easy-to-read dashboard that provides a clear overview of how the team is using the solution. The team behind it is responsive and willing to review feedback quickly, whether via Teams or on a call. Implementation of new data via API was quickly added by team within hours.

Ascendo AI's agent tools have demonstrated strong capabilities in helping technical support teams work faster and with greater accuracy. Beyond the product itself, the Ascendo team brings deep expertise in agentic AI tec...

We are evaluating Ascendo AI agents to assist our service assurance teams in resolving issues faster and providing an even better customer experience.

From my perspective, Ascendo AI has done an excellent job starting the change management process early in the project. Their team has been proactive in engaging with users during meetings, taking the time to listen carefully and understand real user needs and the underlying user stories. What stands out most is their responsiveness and ability to quickly translate feedback into meaningful improvements. They consistently develop solutions aligned with user requirements and deliver updates with an impressive turnaround time....

Ascendo AI has been instrumental in addressing several inefficiencies within our business processes. The platform significantly improves troubleshooting workflows and reduces the amount of administrative work our teams previously had to handle. One of the most impactful outcomes has been a 52% reduction in the time required to create troubleshooting guides. Previously, employees had to spend considerable time searching for information and manually compiling documentation. With Ascendo AI, much of that effort has been streamlined. By reducing the administrative burden, our teams are now able to focus more on the work that truly matters—solving problems, supporting customers, and delivering value rather than spending time on repetitive tasks. Overall, the improvements in efficiency and productivity have been very meaningful.