Turn employees workstations and mobile devices into alerting and information channels

Make SAP S/4HANA Cloud Public Edition information and alerts immediately visible and actionable for any employee, including frontline and deskless workers, directly on workstations and laptop screens, tablets, mobile devices, and on-site displays. It acts as the last mile communication channel of the IT infrastructure, to reach and inform employees wherever they're located: in the company premises, at home office, during business trips.

Overview

Reduce reaction time on important and critical business events

This solution accesses business data sources such as SAP S/4HANA, SAP Business AI, and Joule to monitor key thresholds and events (such as low stock, budget overruns, production delays, non-conformities). When a critical event is detected, it automatically sends notifications or alerts to the screens of workstations or mobile devices of the concerned employees, reducing response time by eliminating manual checks and emails.

Reach all concerned employees with unmissable emergency & security alerts

During crisis (cyberattacks, fires, IT outages, intrusions) the solution overrides all other applications to display alerts full-screen on the devices of the concerned employees. Alerts can be geotargeted (such as "Evacuate Building B"), addressed to a specific profile (such as the security managers). Acknowledgment is tracked to confirm all concerned employees received it, including remote and traveling employees if appropriate.

Regularly remind employees with important policies and best practices

The solution makes it easy to use the backgrounds and lock screens of the desktops/laptops as a non intrusive but highly visible channel to regularly share corporate news, HR updates, compliance reminders, best practices. With the same targeting and scheduling possibilities like for the notifications and alerts, the company can inform the users of the workstations without disrupting their business activities.

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Details

Solution type

APIs and Technical Components

Industry

Consumer Products, Aerospace and Defense, Retail, Healthcare, Cross-Industry

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP S/4HANA for asset inspection and checklist managementSAP S/4HANA for last mile distributionSAP S/4HANA Cloud Private EditionShow more

Features

Integrate with the SAP business platform to access operational data

The solution can be integrated with the business platform – ERP, MES, WMS, CRM... - to collect operational data and alerts in real-time, and turn them into visual notifications and alerts prior to displaying them on the screens of the concerned employees. Integration with SAP goes through SAP BTP.

Integrate with the SAP business platform to access operational data
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Visually communicate on any type of screen

Notifications and alerts show up on the screens of the desktops, laptops, tablets, mobile devices, and on-site displays wherever they're located, including on factory floors, in retail stores, in corporate offices, at home offices, and during business trips.

Visually communicate on any type of screen
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Address targeted notifications to the concerned people

Granular targeting makes it possible to select the recipients based on the criteria of the active directory. The persistent notifications can be enriched with an image to capture attention and include a link to give access to business applications, documents, surveys, online information.

Address targeted notifications to the concerned people
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Plans and pricing

All plans include:

  • Data sources: Securely integrate with IT backend and business applications.
  • Multi-screens Visual Communication: Share information through the screens of the desktops, laptops, tablets, mobile devices
  • Notifications: Send pop up information to workstations and mobiles.
  • Alerts: Send real time or scheduled alerts to users.
  • Lock Screens: Communicate via lock screens.
  • Backgrounds: Use wallpapers to display your messages.
  • Centralized Management and Analytics: Schedule and track communications; issue proofs of play and detailed reporting.

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  • Software License: usage fees are subscribed per number of employees
  • SaaS_platform: the solution is provided in SaaS mode (Azure)
  • Support Incident Ticket: support and maintenance services are included in the usage fees

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Technical Information

Technical details

Solution type APIs and Technical Components
Category Employee Experience Management
Industry Consumer Products, Aerospace and Defense, Retail, Healthcare, Cross-Industry
Works with
  • SAP S/4HANA for asset inspection and checklist management
  • SAP S/4HANA for last mile distribution
  • SAP S/4HANA Cloud Private Edition
  • SAP S/4HANA Cloud Public Edition, retail, fashion, and vertical business
  • SAP S/4HANA Manufacturing for planning and scheduling
  • SAP S/4HANA for manufacturing logistics
  • SAP Business Technology Platform
  • SAP Retail Execution
  • SAP S/4HANA Enterprise Management
  • SAP S/4HANA Cloud Public Edition

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Software-as-a-Service solution This product is delivered online as a subscription service.
  • Deployed at scale on device This product is designed to be downloaded and deployed at scale on devices (e.g. mobile applications, intelligent agents, etc.)
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Cloud Solution This product is designed to be delivered over a network as a cloud service.
  • User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
Globalization
  • Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode).
  • Translated user interfaces and documentation User interfaces and documentation for this product have been translated into multiple languages. Please consult product documentation or contact the publisher for more details.
Operations
  • Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater.
  • Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings.
  • Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting.
  • High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption.
  • Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.
  • Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels.
  • Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds.

Security and compliance

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Security
  • Encrypted communication channels This product employs encryption to secure all communication channels.
  • Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities.
  • Follows the secure software development and operations lifecycle (SDLC) Secure practices include design, architecture, implementation, test, release preparation, shipment, operations, and support. Open-Source components run latest version.
  • Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Compliance
  • EU data privacy This product complies with European Union requirements for data privacy.
  • SOC 1 and SOC 2 A18:C26 This provider complies with relevant AICPA standards for internal controls over financial reporting and for information system security, availability, processing integrity, and confidentiality or privacy.
  • Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

Resources

SAP BTP and Telelogos Integration diagram

Telelogos Channels Brochure

Telelogos Channels Demo Video

Publisher

More solutions provided by TELELOGOS

products

2001008014

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2ZFaPyGoSC6YphkGzNCQDw:LEAD_BUY

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https://store.sap.com/dcp/en/supportform

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Submit a support ticket for assistance with any questions or issues

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