Address and resolve your employees' HR and Payroll inquiries fast!
Quickly resolve inquiries around pay discrepancies, explain differences between payments, and issue pay slips and employee documents without leaving your SAP instance. Extend the capabilities of your HR team and improve your employee engagement and experience with Easy Help Desk by SpinifexIT.
Overview
HR can focus on more value-add work!
With simple Tier 1 questions resolved within minutes, HR's resources can focus on more critical HR activities, and resolve more complex HR & Payroll issues.
Multi-country payroll
Easy Help Desk supports payroll processes across different countries and regions. Take advantage of a fully integrated solution that covers all payroll processes from across the world.
Time-saving reports and documents for quick use
Use pre-delivered reports to compare and identify variances that may impact pay results. Quickly send pre-designed documents such as Confirmation / Verification of Employment when requested.
Details
Solution type
Extensions and Add-ons
Industry
Professional Services, Consumer Products, Retail, Public Sector, Cross-Industry
Compatibility
Works with
Features
Resolve employee change requests
Note issues on their pay, changes on their address and personal information and more within Easy Help Desk. Make sure that these changes are applied immediately, or effectively on the next payroll run.
Send documents on the fly
Employees who request for a copy of their current and historical payslips can get it within minutes. Send Confirmation / Verification of Employment details to employees fast as they wait on the phone or over chat.
Powerful reports for your research & resolution
Run reports and display report results to quickly address employee inquiries about their pay issues, benefits availment, leave balances and encashment, and more.
Plans and pricing
Easy Help Desk Standard Edition
Use comprehensive drill-down tools, use pre-delivered reports and documents
Easy Help Desk Installation
Use pre-delivered Payroll Reports
Use pre-delivered Benefits Reports
Use pre-delivered Leaves Reports
Send Employee Documents: Payslips, Verification of Employment
Request for Changes in Employee's information
- Minimum contract 4 years
Use comprehensive drill-down tools, use pre-delivered reports and documents
Easy Help Desk Installation
Use pre-delivered Payroll Reports
Use pre-delivered Benefits Reports
Use pre-delivered Leaves Reports
Send Employee Documents: Payslips, Verification of Employment
Request for Changes in Employee's information
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Core HR and Payroll |
| Industry | Professional Services, Consumer Products, Retail, Public Sector, Cross-Industry |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
| Operations |
Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Easy Help Desk Brochure
Easy Help Desk Web Page
Easy Help Desk Product Page
Publisher
SpinifexIT Global Pty Ltd
SpinifexIT simplifies and enhances SAP SuccessFactors core HR and payroll processes through innovative, reliable, and human-centered solutions. With over 25 years of expertise, we empower organizations to optimize operations, improve accuracy, manage compliance, and navigate HCM migrations with confidence. We deliver smart, purpose-built solutions across two core pillars: 1) HCM Migration & Implementation Accelerators – enabling seamless transitions to SAP with expert guidance and powerful tools, and 2) HR & Payroll Optimization, Transaction & Compliance Solutions – driving efficiency and accuracy while maintaining regulatory compliance. Rooted in innovation, built on trust, and driven by a people-first approach, we help customers and partners simplify the complexities of SAP and achieve long-term success.
