Customer 360 for anyone in the enterprise powered by SAP BTP
A single pane of glass with Customer 360 delivered from many systems, powered by SAP BTP. Empower any employee (CSRs, FSRs, executives and more) to be a customer champion with tools to solve 80% of customer questions by any employee. Includes AI-powered insights and ad-hoc intelligence.
Overview
Easily access Customer data on one screen to solve problems rapidly
Combine data from across your enterprise using the App Orchid Knowledge graph to deliver holistic insights to your customer champions. In addition to your own data in SAP and similar systems, bring in weather and other external data for a more holistic view.
Deep dive into customer analytics to solve problems
With a few clicks, get detailed information about your customer’s bills, consumptions, and metering behavior. Change and update communication preferences. See other customer touchpoints with past interactions, service orders, BPEMs and more.
Get insights and recommendations about your customers
A continually updated feed of AI-generated insights detects patterns and anomalies to warn you of potential issues. Get recommendations for next action for specific customers.
Details
Solution type
APIs and Technical Components
Industry
Utilities
Compatibility
Works with
Features
Designed to support SAP integration through BTP platform
All major information is easily accessible to the user, with controls for privacy and role. Detailed insights and tools to measure consumption and service quality. See detailed information with data from AMI meters. Offer insights based on weather and neighborhood-level consumption insights.
Detect and predict Customer issues and patterns before they call in
Powerful insights engine offers a feed of insights as well as details about issues detected in other departments of your Utility. Detect and predict Customer issues.
Incredibly fast search for all customer data
Search and find customers, and premise information using partial or full information. Verify service details and see associated premises easily. Incredibly fast search for all customer data.
Plans and pricing
All plans include:
Basic
Full featured
Price unavailable in this region- Minimum contract 1 year
Full featured
9004563
Pro: Build custom applications with Customer Context data
Pro:Additional AI/ML model integration with external development or custom models
Pro: Additional analytics built with customer data
Price unavailable in this region- Minimum contract 1 year
Pro: Build custom applications with Customer Context data
Pro:Additional AI/ML model integration with external development or custom models
Pro: Additional analytics built with customer data
Customer reviews
Technical Information
| Solution type | APIs and Technical Components |
| Category | Data and Analytics |
| Industry | Utilities |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
AO Customer Context Video
AO Customer Context Case Study
App Orchid Utilities
Publisher
APP ORCHID INC
App Orchid is an AI Platform company revolutionizing the way businesses unlock tangible value from data across disparate systems and external sources. We help companies deploy easy-to-use, insightful, and predictive applications using our low/no code app builder and powered by Enterprise AI/ML.
