Integrate Avaya systems with SAP (Telephone and Multichannel Middleware)
LinkThat CUBE connects your Avaya telephony systems to SAP CRM, SAP ERP, SAP C/4HANA and SAP S/4HANA. Increase your Contact Center performance with Customer Recognition for Calls, AI Support in Realtime, an Omnichannel Softphone, and seamless & integrated communication in all systems.
Overview
360 degree customer view
The complete contact history for all channels gives you the perfect overview of your interactions. See all phone, mail, chat, social media conversations in once place. This increases customer satisfaction and loyalty.
Reduce the duration and cost of interactions
The goal of LinkThat is to make service and sales request as efficient as possible. With intelligent routing, seamless integration for less interfaces, and AI live support your agents are able to help everyone as fast as possible.
Better customer experiences with AI
LinkThat CUBE enables you to use a range of AI features: Live support during phone calls, sentiment analysis for analysis and automatic call routing all help you provide a better experience to your customers.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Banking, Professional Services, Public Sector, Insurance
Compatibility
Works with
Features
CTI: Avaya call handling in your SAP solution
See who is calling, pick up inside the SAP window, forward customer data to colleagues & much more. With CTI functions, you have full control directly in your SAP CRM/ERP/Cloud solution.
Realtime AI support: Keyword Spotting
The realtime AI of LinkThat CUBE understands the caller and agent. If pre-defined topics are mentioned, helpful suggestions appear in the Softphone. Benefit from links, automatically fetched data, pre-filled tickets and much more.
Omnichannel Softphone
Access all channels within the SAP interface with the LinkThat Softphone: Accept calls, reply to chats and social media requests, and receive new emails with an alert. The presence status is synchronized, so each channels knows what you are working on.
