Leverage payments to grow your business

The chat support was helpful 50% of the time

None

nothing - they failed on every level of business

As a small business owner, when it came time to review my payment processor, Worldpay presented me with what seemed like a great offer. Unfortunately, I didn't do enough research. Many other processors can match or even beat the rates Worldpay offers, so their pricing alone isn't a reason to choose them. Additionally, if their system flags anything as a potential 'risk,' they will withhold your funds and demand additional documentation, such as bank statements. Despite having no chargebacks in ten years and my bank confirming this, Worldpay still insisted on more information. When I refused, it took months to recover the money they held under 'risk management.' The salesperson never disclosed how strict Worldpay's risk management is or that they would require bank statements. Had I known about these practices, I would never have signed up. I feel misled by the salesperson, but I don't have the means to pursue this further. After making 20 to 25 calls and sending numerous emails, I finally got my money back, but it was a huge waste of time. If you're considering Worldpay, make sure to thoroughly research other options before signing anything. In the end, I found a much better deal elsewhere.