View trending topics from cases.
Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.
Overview
Service Agent Productivity Gain
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Enterprise Service Management, Case Topic Analyzer
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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Resources
Initial Setup - SAP Help Portal
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SAP Enterprise Service Management, Case Topic Analyzer
SAP Enterprise Service Management, Case Topic Analyzer Demo