View trending topics from cases.

Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

Overview

Service Agent Productivity Gain

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

SAP Enterprise Service Management, Case Topic Analyzer

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

Price upon request
  • Contract duration available upon request
Terms and conditions

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

[object Promise]