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Transform your sales and service capabilities as you look ahead to the future

What is service CRM and how can it help you increase customer loyalty?

SAP Customer Experience Live: Discover how to build loyalty with great service

Technical Requirements

View technical information and documentation for implementing, managing, and configuring SAP Service Cloud solutions.

Find the right fit for you

Run our enterprise-grade portfolio of products for your self-service, contact center, or field service needs across any size business or service organization.

Adapt to any Web browser or device

Access SAP Service Cloud solutions on any computer browser; Apple, Android, or Windows tablet or phone; or offline.

Become an instant super user

Enable administrators to manage your service requirements and customizations instantly without relying on IT.

Deployment Options

Choose from a variety of deployment options to meet your business needs, budget, and resources.

Private cloud

Select the right cloud option for your business and run managed cloud services for internal users behind your firewall.

Public cloud (SaaS)

Benefit from end-to-end services with software as a service (SaaS), including security handling and updates.

Public cloud (PaaS)

Leverage platform as a service (PaaS) to build your own platform and control applications in your landscape.

Hybrid landscape

Combine SAP Service Cloud solutions with your existing on-premise system in a configuration that meets your business needs.

Implementation and Integration

Simplify implementation and integration of your SAP Service Cloud solution by referring to detailed descriptions, requirements, and steps.

System and software requirements

Understand the minimum system and software requirements for your service organization.

Omnichannel engagement center

Discover how you can implement and integrate an omnichannel engagement center.

Field service management features

See how you can use the latest field service capabilities with our SAP Field Service Management guide.

Extensibility

Find out how you can extend and enhance your solutions to support business processes enterprise-wide.

SAP Cloud Platform

Review configuration tasks and use SAP Cloud Platform to develop, extend, and integrate business applications in the cloud.

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