Bring processes together to give end users a seamless transition between solutions and tasks, like Nestlé did by creating a chatbot for HR employees. Using SAP Extension Suite with SAP Conversational AI services, Nestlé provides self-service access to HR headcount information, while visualizing the data graphically using smart graphics in SAPUI5.
Secure data exchange between SAP Conversational AI and back-end systems
Organizational single sign-on for the chatbot app
Consistent user requests across different systems
SAPUI5-based UX interface for Web pages and mobile devices
Architecture for this use case
Solve the problem with SAP Business Technology Platform
What is the challenge?
Provide end users with a seamless transition between solutions, while keeping the context of their task, by bridging complex landscapes.
What is the solution?
Create a chatbot that gives employees self-service access to information, such as headcount or full-time versus part-time hire ratios, using SAP Conversational AI.
What is the outcome?
A fully-integrated chatbot automates volume inquiries that are securely managed with a mobile, Web-optimized interface.
Dive deeper into this use case
The SAP Discovery Center offers comprehensive information about the services needed to run this use case as well as detailed technical information.
Bill of materials
Learn more about the services you will need to run this use case and gather additional technical details and implementation strategies regarding this use case in the Discovery Center.
Customers can use the SAP Business Technology Platform pricing estimator to calculate the required investment for a particular project. Scale up or down on services as required. Consult your SAP Account Executive regarding your specific licensing needs.