Artificial Intelligence virtual assistant for order-to-cash
The solution is built on SAP Business Technology Platform, integrates seamlessly with SAP S/4 HANA. The solution helps to streamline processes, automating order tracking, order placement, inventory checks, customer data retrieval, invoice payment status queries, returns and refunds initiation. Proactive notifications keep users informed and boosting customer satisfaction and operational excellence in the digital era.
Overview
Increase efficiency and productivity of order-to-cash business process
Handles routine inquiries and tasks, thereby liberating human resources to focus on more intricate issues. This solution is capable of expediting a range of order-to-cash activities such as automated order processing, real-time order tracking, handling Invoice queries and management, facilitating payment processing and reminders, and enhancing customer support and interaction. Furthermore, it also assists in data analysis and reporting.
Reduce labor and operational cost through automation and self service
By automating routine tasks, significant reductions in labor costs can be achieved. Additionally, the solution offers scalability, capable of handling a large volume of queries without incurring the additional costs associated with human resources. This combination of automation and scalable technology presents an efficient solution for managing operations and controlling expenses.
Streamline internal and external communications
The solution offers quick and efficient responses to queries related to the order-to-cash process, thereby enhancing internal efficiency. It also plays a crucial role in training, allowing new employees to interact with it to learn about the O2C process, which significantly reduces the time and costs associated with training. Additionally, can extend to multi-language and multi-channel support, ensuring effective communication.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Automotive, Life Sciences
Compatibility
Works with
Features
Get order status using natural language
Utilize natural language to effortlessly obtain real-time order status, significantly enhancing customer experience with immediate, accurate information, and reducing response time. This streamlines order management, boosts operational efficiency, and fosters positive customer relationships.
Obtain delivery status through conversational and natural language queries
Quickly access delivery status with natural language, simplifying tracking for users and improving customer experience with instant, accurate updates.
Inquire about the status of invoices using intuitive communication
Effortlessly obtain invoice status using natural language queries, streamlining financial processes and improving client interactions with quick, accurate responses, thereby boosting efficiency and enhancing customer satisfaction.
Plans and pricing
Tailored Quote
Number of users onboarded to the solution
Number of transactions and storage
Customize bot skills to meet specific customer specific business needs
Addon solution to include advanced analytics
Includes unlimited Users, Transactions and Storage Price upon requestNumber of users onboarded to the solution
Number of transactions and storage
Customize bot skills to meet specific customer specific business needs
Addon solution to include advanced analytics
Includes unlimited Users, Transactions and Storage Starter Package
Out-of-the-box solution
Foundational transactions and storage limit
Includes 100 Users Price unavailable in this regionOut-of-the-box solution
Foundational transactions and storage limit
Includes 100 Users
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Retail, Consumer Products, Automotive, Life Sciences |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
Software-as-a-Service solution This product is delivered online as a subscription service. |
| Globalization |
Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). |
| Operations |
Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds. |
Resources
DXC and SAP partnership
DXC Fuelling Innovation with SAP Business Technology Platform
DXC Technology can help modernize your organization with SAP Business Technology Platform
Publisher
DXC Technology Services LLC
DXC Technology is a global IT services provider specializing in digital transformation, cloud computing, and cybersecurity, with a focus on delivering innovative solutions to enhance business operations.
