AI-Driven Contact Center Transformation: Coaching, Performance Intelligence, Gamification
AmplifAI enables the growth of agents and teams using SAP Service Cloud with contact center coaching, performance intelligence, gamification, incentives, engagement, quality and compliance. We help contact center operators achieve a new standard of excellence by helping people analyze less and do more. We help contact centers replicate your highest performing people by transforming data into the actions needed to elevate their performance. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Enhance and Scale Performance Across the Board
Elevate performance and maintain consistency seamlessly across multiple locations, geographies, and BPOs. AmplifAI facilitates effortless knowledge sharing throughout your network, ensuring everyone benefits from best practices.
Effective Coaching at Your Fingertips
Harness the power of AmplifAI's exclusive Prediction Model to identify and spotlight Coaching Effectiveness for every leader. Empower leaders to pinpoint their team's coaching development needs with precision and drive better results.
Visibility and Insights Made Simple
Gain effortless and crystal-clear visibility into performance metrics aligned with your goals. Leaders and agents can easily comprehend how their performance measures up against the team and network standards, making informed decisions a breeze.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Retail, Banking, Telecommunications, Travel and Transportation
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Data Ingestion: Your Single Source of Truth
Effortlessly consolidate data from all your systems, with 150+ connectors from Excel files to custom APIs, into AmplifAI, creating a centralized and reliable single source of truth for your organization.
Next Best Action: Proactive Guidance for Optimal Performance
AmplifAI delivers proactive guidance within a daily game plan, ensuring optimal performance by pinpointing precise coaching needs. Recommended actions will be personalized by agent, whether that's a coaching session on a particular metric, a microlearning, recognition, gamification, a learning, or a nudge, all to drive actionable improvements.
Action Effectiveness: Continuous Improvement Made Simple
AmplifAI simplifies continuous improvement by measuring and optimizing coaching and learning content, ensuring your actions lead to tangible results. Measure the effectiveness of the different actions that are taken.
Plans and pricing
All plans include:
AmplifAI Performance Enablement - Over 150 Users
Includes unlimited Users Price upon requestIncludes unlimited Users AmplifAI Performance Enablement - Under 150 Users
All Features Included in All Editions
Includes 150 Users Price unavailable in this region- Minimum contract 1 year
All Features Included in All Editions
Includes 150 Users
Technical Information
| Solution type | APIs and Technical Components |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Retail, Banking, Telecommunications, Travel and Transportation |
| Works with |
SAP Cloud for Customer core applications |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
| Operations |
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Resources
SAP | AmplifAI Solution Demo Overview
The Home Depot Case Study
Additional AmplifAI SAP Partner Resources
Publisher
AmplifAI Solutions, Inc.
AmplifAI is a cutting-edge, AI Performance Enablement platform designed to revolutionize employee development, improvement and retention. Harnessing every data source from enterprise leaders like SAP, we offer a complete suite of enablement features tailored to help teams achieve their highest potential, while saving operational costs. AmplifAI is an AI-driven performance enablement company focused on revolutionizing the way businesses understand and replicate the success of their top-performing employees. AmplifAI’s uses enterprise employee data to pinpoint your highest achievers, analyze their skills and insights, and provide a roadmap for replicating their success across your entire team.
