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Utilities

Inspire and shape a digital world by reinventing power generation, transmission, distribution, and retail with utilities solutions from SAP.

2020 International SAP Conference for Utilities
 ·  Basel, Switzerland
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Utilities need flexibility services to optimize load potential

Utilities are transitioning from a delivery-focused role to one that orchestrates data and services. By 2025, we expect that a large number of industry players will derive revenue from services and energy data.


Enterprise Asset Management

  • Portfolio and Project Management
  • Asset Operations and Maintenance
  • Intelligent Asset Management
  • Mobile Asset Management
  • Environment, Health, and Safety

Metering

  • Device Operations and Maintenance
  • Meter Reading and Energy Data Management
  • Utilities Planning and Analytics

Customer Experience

  • Marketing as Growth Driver
  • Customer Service Excellence
  • Empowering Sales to Sell More
  • Omnichannel Commerce

Bill to Cash

  • Billing of Energy, Water, and Services
  • Revenue Management for Energy, Water, and Services
  • Subscription Management
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Unlock new business value with digital technology

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Embrace the Intelligent Enterprise for utilities

Discover how intelligent technology can help you take advantage of the emerging digital energy network to profit from new structures of energy generation and transmission.

Renew your business model and win

Learn how you can use technology to drive efficiency and transform your business to support changes in deregulation, decentralization, decarbonization, and digitalization. 

Rise to the challenge with an agile cloud platform

Find out how the cloud can help you adopt innovations faster, achieve higher asset productivity, and lower IT costs by bringing ideas to market readiness.

Get the facts

45
of the 50 top utilities companies in the world run SAP solutions.

PLATTS, Top 250 Global Energy Company Rankings

91%
of the top Forbes Global 2000 Utilities run SAP.

SAP Fast Facts for Utilities

See how utilities companies are succeeding with SAP

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Becoming the energy provider of the future

See how E.ON is providing customers with new energy services, tapping into new energy sources, and offering smart energy networks.

Helping Tasmania run at its best with SAP solutions

Find out how TasNetworks decided to embark on a business transformation to get a single view of its assets and customers.

Delivering better service with real-time visibility

Learn how real-time process visibility enables ACEA group to improve customer satisfaction and operational efficiency.

SAP Road Map for Utilities

Explore how our current, upcoming, and planned innovations help utilities deliver safe, reliable, and sustainable energy products and services.


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Current release highlights

  • Monitoring, assessment, and forecasting of asset health based on granular data from sensors
  • Insights that trigger just-in-time maintenance orders and schedules
  • Real-time asset health status and failure prediction
  • Delivery of a 360-degree view of the customer to invigorate profitability and brand loyalty
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Upcoming innovations

  • Digital collaboration with stakeholders throughout maintenance, replacement, and procurement
  • Partner extensions for the SAP Cloud for Energy solution
  • Seamless transition to the cloud with a native integration to SAP Cloud for Energy
  • Operation of customer service, marketing, sales, and commerce processes in an integrated way
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Future plans

  • Apply the Internet of Things, machine learning, and artificial intelligence in the cloud
  • Develop specific solutions on SAP Cloud Platform
  • Receive, validate, store, and process structured and unstructured information
  • Support regulatory processes such as schedule management and energy settlement

Find software tailored to your utilities needs

Navigate environmental challenges, improve regulatory compliance, and boost operational efficiency with smart grid analytics and demand management.
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SAP S/4HANA and SAP C/4HANA software in use by utilities companies

SAP S/4HANA software in use by utilities companies

SAP C/4HANA software in use by utilities companies

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SAP S/4HANA Cloud

Learn how you can adopt industry best practices for your Utilities enterprise by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices and across your business as a whole.

SAP C/4HANA

Engage utilities customers with exceptional experiences that generate revenue, and increase profitability. Lead by offering new products and services. Empower your customer service organization with capabilities that deliver the convenience and flexibility that prosumers want in a digital, mobile-first world.

Jump-start your transition to an intelligent enterprise

Accelerate implementation time, reduce risks, and get ready for your digital journey with SAP Model Company services.


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Building representing SAP Model Company

SAP Model Company services

Become a digital leader with prepackaged, ready to use services that deliver predefined end-to-end business processes, test cases, configuration guidelines, and project accelerators for your industry. 

What are leading analysts saying about SAP?

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SAP remains a leader in utilities customer information systems

Once again, SAP has been positioned as a leader in the Gartner Magic Quadrant for Utilities Customer Information Systems, reflecting our leadership in the utilities market and dedication to continuous innovation.

Simplify and improve your business with the latest innovations

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Adopt advanced spatial solutions from SAP

Combine enterprise and spatial data to create location-aware business applications quickly and enable critical, real-time decisions.

Get fresh perspectives from utilities experts

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miguel.gaspar
Miguel Gaspar Silva
Global Head for SAP Utilities Business Unit
SAP

Commanding the digital economy with intelligence

Learn how to unlock the potential of your enterprise with insight into intelligent technologies shared at the 2019 International SAP Conference for Utilities.

Photo of James McClelland, who writes about digital transformation in the utilities industry
James McClelland
Sr. Global Director SAP Industries, Energy and Utilities
SAP

Becoming an intelligent enterprise in utilities

Find out how utilities are embracing a data-driven intelligent enterprise approach to remain viable in the face of disruption and heightened competition.

Photo of James McClelland, who writes about digital intelligence in the energy industry
James McClelland
Sr. Global Director SAP Industries, Energy and Utilities
SAP

Supercharge business processes in utilities

Learn how SAP and Accenture co-develop new cloud-based solution to help utilities companies supercharge business processes and customer experiences.

Communities and Events

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Join the SAP for Utilities Community

Stay up to date on the latest innovations, trends, and solutions by joining other utilities stakeholders to learn and share insights through blogs, discussions, and events – and find out how SAP can help your utilities business run better.

2020 International SAP Conference for Utilities

Join utilities business leaders in Basel Switzerland, April 1-3 2020, and discover how to transform into an intelligent enterprise and drive business success with insight from sessions on SAP road map and solution updates.

2019 International SAP Conference for Utilities

Watch inspiring customers, partners, and industry and SAP experts discuss innovative technologies and best practices for solving complex challenges at the International SAP Conference for Utilities that took place in Milan, Italy in April.

Manage your utilities business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.
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Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Procurement and Networks

Streamline procurement processes across your organization, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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