Wipro: Innovating HR processes to support hundreds of thousands of employees
How to transform HR for more than 230,000 employees
Wipro, a leading technology services and consulting company, is immense in staff size and geographical reach. With more than 230,000 people in 65 countries, the business wanted to streamline its people processes including employee management, recruitment, and onboarding. Wipro chose SAP SuccessFactors HCM to deliver on its HR transformation mission.
| Industry | Region | Company Size |
| Professional services | Bengaluru, India | >230,000 employees |
employees in 65 countries using SAP SuccessFactors solutions.
months to deploy SAP SuccessFactors Recruiting.
months to deploy SAP SuccessFactors Employee Central.
Chief Employee Experience Officer, Wipro
Attracting and managing a massive workforce across a vast area
Wipro is a leading technology services and consulting company that delivers solutions to meet its clients’ digital transformation needs. With a 75-year history and clients in more than 167 countries, it has offerings in areas including digital, analytics, systems integration, application development and maintenance, technology infrastructure, and package implementation. In building innovative solutions that address clients’ most complex digital transformation needs, Wipro uses technologies such as cloud computing, computer security, digital transformation, AI, robotics, and data analytics.
With more than 230,000 employees and business partners across 65 countries, the company strives to help its customers, colleagues, and communities thrive in an ever-changing world. Wipro wanted to better manage its enormous workforce and streamline its recruitment process to source new talent. It also sought to set a benchmark in how agile and fast it could be in implementing HR solutions to meet these needs.
Chief Employee Experience Officer, Wipro
Enabling cloud-based HR solutions to unify the employee experience
Wipro selected SAP SuccessFactors solutions due to its existing partnership with SAP and their shared commitment to achieve the desired implementation scope and scale in an accelerated timeline. The consultancy dedicated itself to adopting standards supported by SAP in its processes. With SAP SuccessFactors HCM, Wipro wished to provide its employees with an integrated HR experience and smooth interoperability between the system of record and transactions through a mobile application. It wanted to enable instant self-service capabilities while supporting longer-term employee journeys. So, the business adopted the SAP SuccessFactors Recruiting solution followed by the SAP SuccessFactors Employee Central and SAP SuccessFactors Onboarding solutions.
SAP SuccessFactors HCM can help with the moments that matter across the employee experience at Wipro, from recruitment and payroll to workforce planning. To further strengthen the employee experience, the solutions can be smoothly integrated with the Concur Travel & Expense solution and third-party solutions, including employee listening solutions from Qualtrics, document management solutions from OpenText, and time management solutions from Deltek.
To assist with its digital transformation project, Wipro used SAP Services and Support. For SAP SuccessFactors Recruiting, which was implemented in a record of just six months, the support services helped keep reliability and related integrations and extensions top of mind. The deployment of SAP SuccessFactors Onboarding included integration with the SAP SuccessFactors Document Management Core solution by OpenText and custom solutions running on SAP Business Technology Platform, such as SAP Build Work Zone, to enable onboarding functionalities.
Chief Employee Experience Officer, Wipro
Optimizing talent acquisition, onboarding, and management
SAP SuccessFactors HCM has allowed Wipro to transform its human capital management with a unified system of record, transaction, and interaction. Despite the company’s significant size and the massive scope of the transformation project, SAP SuccessFactors Recruiting and SAP SuccessFactors Employee Central were deployed in six and 12 months, respectively, for more than 230,000 employees across 65 countries. SAP SuccessFactors Onboarding is also live in 65 countries.
By replacing customized legacy recruiting and onboarding solutions with a unified portfolio, Wipro has consolidated both the candidate and recruiter experience with standard business processes and best practices. It has launched a career website with improved external branding for attracting and engaging talent. The company is also introducing automation using business rules to further optimize the talent acquisition and onboarding processes by reducing the need for manual data entry.
The solutions, which are proving popular with Wipro’s workforce, help address complexity within the organization as well as standardize different processes across regions and geographies, supporting greater consistency and harmonization. Wipro believes that SAP SuccessFactors HCM provides the infrastructure that can fuel its ongoing HR transformation because the suite spans the employee lifecycle while offering stability and compliance. The streamlined HR processes can enhance the employee experience and improve overall efficiency.
Global Chief Information Officer, Wipro