SAP Trust Center
Data Center Locations
The below map shows the data center locations where the selected SAP cloud services are currently operated.
How we operate our data centers
In SAP data centers, we take measures that are based on industry and technology standards.
SAP and Hyperscalers
Clarification of security in the cloud
Learn the responsibilities that your organization, SAP, and the hyperscaler share in protecting the security of your data in the cloud when running software-as-a-service solutions offered by SAP in a public cloud.
Seven ways SAP helps secure technology on public clouds
SAP experts work with hyperscalers to help secure SAP technology. Explore the tools and strategies SAP employs to enhance security.
Look inside our data centers to see what they contain and how they're designed.
The data center is connected to two separate grid sectors operated by the local utility company. If one sector fails, the second one continues to supply power. The data center also houses 13 diesel generators in a separate building. Together, they produce a total of 29 megawatts.
Electric components and processors generate heat when operated. If it is not dissipated, the processor‘s efficiency may decrease to the point that the component could fail. Therefore, cooling a data center is essential.
Data centers are the backbone and core of the cloud business. In our SAP data centers, we take measures that are based on industry and technology standards to protect data virtually and physically against data breaches, fires, terror attacks, and other threats.
The virtual and physical servers, SAP HANA databases, storage units, and networks access a pool of physical hardware. If individual components fail, the load can be reallocated to other components without impairing system stability. If hardware fails due to a fire, data can be recovered from the backup system.
The data center is subdivided into many fire compartments. Thousands of fire detectors and aspirating smoke detectors (ASD) monitor the rooms and pick up on specific gases that stem from overheating electronic components to set off a preliminary alarm and alert the fire department. Should a fire break out, the affected room is flooded with extinguishing gas and the fire is smothered.
The data center consists of 100,000 metric tons of reinforced concrete and rests on 480 concrete pillars – each extending 16 meters into the ground. The exterior walls are 30 centimeters thick and made of reinforced concrete. The server rooms are further surrounded by three concrete walls. This design provides effective protection against storms and even a small airplane crash.
Data falls under the jurisdiction selected by our customers and is not forwarded to third parties. Data protection is also maintained during required maintanance operations. SAP has implemented a wide range of measures to protect data controlled by us and our customers from unauthorized access and processing, accidental loss, or destruction.
Backups are performed in the form of disk-to-disk copies, which enables rapid data creation and recovery. Besides completing full backups on a daily basis, interim versions are created several times a day and archived, like all backups, at a second location for security purposes.
An intrusion detection system monitors incoming data and identifies suspicious activities, while firewalls made by different manufacturers protect data. Backup files and data are exchanged with customers in an encrypted format or transmitted through secure fiber-optic cables.
To increase sustainability in our operations, the data centers located in our headquarters in Germany and North America are ISO14001-certified and we implemented an ISO14001-certified environmental management system (EMS) at more than 50 SAP sites worldwide. This helps us manage our data center operations in a systematic and environmentally conscious way.
To minimize the negative impact of our internal and external data centers, SAP-owned data centers run with 100% renewable electricity. We achieve a “green cloud” by investing in high-quality, EKO energy-certified Energy Attribute Certificates (EACs) to foster renewable energy generation. This allows us to compensate our data center electricity consumption emissions.
During the operation of IT appliances, waste heat is generated which can cause the devices to malfunction when the temperature of the environment falls outside their recommended operating range. SAP has increased the intake temperature to 27 ℃ in all our data centers, except Newton Square 1, which needs further air flow optimization for adequate cooling.
We use indirect adiabatic cooling in all our owned data centers, as well as a closed-water circuit to minimize water consumption for cooling our server racks. Adequate cooling is crucial to make sure IT devices work in the ASHRAE recommended range. With an indirect adiabatic cooling system, we get the advantages of both air cooling systems and simple evaporative cooling.
Data Center FAQs
A data center has equipment associated with supplying power, controlling temperature, and suppressing fires. An indicator of the security level is provided by the tier or rating as defined by the American National Standards Institute (ANSI) in its standard ANSI/TIA-942. Requirements of the highest tier or rating were the guiding principles in the design of the SAP data center.
From fire and data breach to hardware defect, our data centers are protected against many hazards. At regular intervals, SAP’s data center technology and infrastructure are tested and certified.
SAP cloud services are provided in various data centers worldwide. For detailed information, see the data center location map above.
The key to success of SAP data centers lies in the comprehensive design of every individual component and within the redundancy of critical components. Learn more about power supply, cooling, and controlled access.
Electronic components – especially processors – generate heat when in operation. If the heat does not dissipate, a processor’s efficiency decreases to the point where the component could fail in extreme cases. Therefore, cooling is essential for data center operations.