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American Jewish Joint Distribution Committee (JDC)

Customer Snapshot: Overview

100+ Years of Providing Aid to Those in Need

The American Jewish Joint Distribution Committee (JDC) has provided relief to Jewish people in need across history and across the globe. For more than 100 years, the JDC has been mobilizing resources and coordinating efforts to help victims of natural and man-made disasters. The organization realized that to take their efforts to the next level, they needed to have a better bird’s eye view of their efforts and resources. 

American Jewish Joint Distribution Committee (JDC)

Budget: US$370 million (2013)

Number of Employees

Public Sector

New York, New York, USA

Customer Website

Line of Business
Human Resources

SAP Solutions
SuccessFactors Employee Central

Customer Snapshot: History

More than a Century of Aid to Jewish People Around the World

They looked to SAP and AKT Human Capital Solutions to help them implement a new common HR technology platform and employee database. With simpler HR processes and higher operational efficiency, JDC can mobilize resources faster to those who need it most.


Customer Snapshot: Business Model

Tikkun Olam: A Commitment to Healing the World

The American Jewish Joint Distribution Committee (JDC) is the world’s leading Jewish humanitarian assistance organization. Since 1914, JDC has exemplified that all Jews are responsible for one another and for improving the well-being of vulnerable people around the world.

Today, JDC works in more than 70 countries and in Israel to alleviate hunger and hardship, rescue Jews in danger, create lasting connections to Jewish life, and provide immediate relief and long-term development support for victims of natural and man-made disasters.

Customer Snapshot: Success Strategy

Serving Underserved Communities Everywhere

The JDC serves a variety of populations, including the poorest Jews in the world, isolated elderly, at-risk families, and vulnerable children; Jewish communities around the globe building their future, wherever they may be; Israel’s most disadvantaged citizens, including at-risk children and youth, the elderly, immigrants, and people with disabilities and victims of natural disasters and humanitarian emergencies.

The Challenge

Time to Modernize, Centralize and Run Simple

JDC has been there for more than a century of urgent care and quick response for Jewish communities around the globe. Providing social services, employment initiatives, and emergency aid in over 70 countries is no easy task, but with a dedicated team and a strong mission, JDC has led the charge and touched millions of lives.

After 100+ years of service, the board of trustees challenged JDC to modernize some of their outdated business practices. To begin the transformation, they chose to implement the SuccessFactors® Employee Central solution to simplify HR processes and improve operational efficiency.

Enter SAP

Making a Global Organization Feel Local

The JDC was seeking easy-to-run, easy-to-use software suited to the needs of a younger, mobile and highly connected workforce. On the back-end, they also needed the software to perform compelling analytics and reporting. The software also needed to be highly upgradable for continuous improvement and regular updates. SAP SuccessFactors Employee Central was an ideal solution, and the Israeli company AKT Human Capital Solutions was an ideal partner to help bring their wish list to life.

Better Business

I view SuccessFactors more as a cultural tool than a technology tool. It pushes us to think differently – to seek simplicity in all our processes – and has created a greater sense of community in the organization. — Ryan Hass, Director of Leadership, Learning and Development, American Jewish Joint Distribution Committee

Better Business: Benefits

Closing the Physical Distance Creates a Shift in Perspective

The new system delivers simpler HR processes and higher operational efficiency, enabling them to mobilize their resources faster than ever. Employees can now easily collaborate globally, closing the physical distance gap with Run Simple solutions. With the new interconnected solution in place, the JDC mindset has been altered as well, providing a greater sense of community across their organization.

Better Business: Run Simple


Mobilizing a Young Connected Workforce

With mobile systems in place, JDC is now able to coordinate staff stationed around the world to respond to immediate needs. A simple system request can now pull together a team and mobilize forces to bring aid where it’s needed most, more quickly and efficiently than ever.

Journey Ahead

Closing the Physical Gap with More Mobile Connectivity

With their new perspective gained from seeking simplicity through connectivity, JDC sees a future filled with even greater community interaction and collaboration. Their plans include implementing SuccessFactors Recruiting solutions, introducing the SAP® ERP Human Capital Management solution by integrating with SuccessFactors Employee Central, and using SuccessFactors solutions to better understand and improve JDC’s delivery of services. The company is also looking to connect their young workforce and capitalize on their adaptation of mobile technologies by implementing mobile offerings and the SAP Jam™ social software platform for even more collaboration.

Although the JDC workforce is scattered around the world, through SAP and a Run Simple approach, the company is more cohesive and connected than ever, allowing them to provide more aid more quickly and efficiently to the people who need it most.

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