https://www.youtube.com/watch?v=HB-H_ol-ox4&t=1s
Surface equipment service insights and history
Deliver smarter, faster service with intelligent summaries and technician-ready insights.
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Overview
Equipment insights summarizes past service activities to help technicians understand a specific asset—showing spare parts used, time spent, checklists completed, and results. It also helps dispatchers identify trends in performance data to make more informed service decisions.
Benefits
- Improve service planning with realistic activity duration estimates drawn from equipment history
- Accelerate resolution times with auto-generated diagnostic summaries and service histories
- Match jobs to the right technician using asset-level service data and past issue patterns
Business value
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Improved field productivity
65% increase in field team efficiency
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Higher first-time fix rates
5% boost in first-time resolution
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Smarter service planning
Better task assignment using asset insights