Free service agents from repetitive tasks – so they can spend more time on customer interactions – by automating ticket categorization and solution guidance.
Service Ticket Intelligence Software
Keep up with your customers’ growing expectations by automatically categorizing service tickets and providing recommendations for resolution.
SAP Service Ticket Intelligence
Resolve issues faster and improve service outcomes with next-generation service ticket handling. Machine learning models can help you efficiently sort ticket input from a variety of channels, suggest relevant service proposals, and route tickets to the appropriate service agent.
- Cloud deployment
- Automated processing
- Integration with SAP Service Cloud
- Faster digital interaction processing
Key Benefits
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Deliver satisfying customer service
Expedite service desk response time
Scale your business along with call-volume fluctuations. Tackle overwhelming volumes of omnichannel messages and digital interactions with automated processing.
Implement flexibly for simple user experiences
Integrate automated customer service ticketing with SAP Service Cloud solutions, designed for customer relationship management, to reduce time to value.
Key Capabilities
Security and Compliance
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Data Security
Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.
Data Privacy and Protection
SAP protects the rights of employees, applicants, customers, suppliers, partners, and all other persons by preserving data ownership, protection, and privacy throughout the processing and use of information.
Compliance
Get the assurance you need to know that our cloud offerings meet the latest compliance and security standards. We regularly check compliance through external reviews and audits and follow one common framework, including data security and privacy regulations, worldwide.
Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realize your business goals by simplifying and accelerating your digital transformation
In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.
Transform your business with unparalleled service support enterprise-wide
SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.
Additional Products
Looking for more products to meet your business needs?