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SAP IT Operations Analytics

Analyze and resolve IT issues in real time – with SAP IT Operations Analytics

Get a holistic, real-time view of all events, conditions, and issues in your datacenter landscape – with SAP IT Operations Analytics. Built on the SAP HANA in-memory platform, our ITOA software breaks down information silos and gives you clear visibility into your network and devices. Collect, process, and analyze massive volumes of streaming data from any source – and resolve issues in real time.

Why SAP IT Operations Analytics?

Learn how SAP IT Operations Analytics can simplify the lives of IT administrators:

Functional Capabilities
  • Resolve and respond to IT incidents in real time
    Collect and analyze data as it happens instead of relying on historical log data
  • Reduce the effort needed to analyze multiple data sets
    View data sets, detect patterns and correlations, and analyze simultaneous trends (e.g. between power consumption and application performance)
  • Predict failures before they happen
    Use insight based on predictive models and statistical patterns in historical data to create the next maintenance schedule for a particular network node
Technical Capabilities
  • Integrate data from multiple datacenter sources onto one aggregated platform
  • Proactively detect upcoming system outages
  • Simplify and streamline datacenter processes
  • Get a holistic view of the entire hardware and application landscape
  • Combine data from any source that provides a syslog for a single analytical view of your data center

End to end IT operations visibility drive efficiency

Aberdeen has found that organizations with End to End IT operations visibility are:  
  • 3 times more likely to reduce the time needed to fix issues
  • 2.6 times more likely to have very low error rates for IT services
  • 2.2 times more likely to have high availability for IT systems and services4
  • 0% more likely to detect problems before their services are deployed as compared to all others

Learn more with the Aberdeen Knowledge Brief



System requirements for SAP IT Operations Analytics

System and software requirements vary according to specific customer scenarios. Please see the Product Availability Matrix for the latest information on releases and updates.

System Requirement Details
SAP HANA Platform Edition 1.0 SAP HANA Database 1.0
SAP HANA Platform Edition 2.0 SAP HANA Database 2.0

Explore licensing and purchasing options for SAP IT Operations Analytics

Contact your local SAP account executive for additional licensing and purchasing options.


For general licensing information, consult Licensing SAP Software: A Guide for Buyers 

See what our customers are saying


SAP IT supports 72,000 users in 70 countries, 52,000 mobile devices – and thousands of systems, network devices, and switches. In all, the company generates over half a billion IT events every day. Learn how our own IT teams use SAP IT Operations Analytics to manage this 24/7 business.

MSP saves time and money with SAP ITOA

Discover how one managed service provider (MSP) simplified, saving money and time, by adding analytics and a single pane of glass view above their monitoring tools and combining that with customer and other master data to prioritize drive business value and optimize resources.


Ensure a successful implementation and maximize your ROI with information resources that support the different phases of SAP IT Operations Analytics – from planning and installation to operation.


Plan your installation

Refer to section 2 of SAP IT Operations Analytics: Administrator’s Guide for important information about installation and configuration planning. The guide also covers day-to-day operations.

Confirm that you have a license key

To request permanent license keys, you need authorization under myProfile*. To extend your authorization, please contact an SAP user administrator*.

Download the software

Visit the SAP Support Portal* to download the SAP IT Operations
Analytics software installation package.


Complete the installation steps

Refer to section 2 of Administrator’s Guide: SAP IT Operations Analytics for a step-by-step overview of the installation process, including a list of required tools and associated documentation.

Install SAP HANA Platform
Learn how to download and configure SAP HANA Database* in preparation for installing SAP IT Operations Analytics.

Release notes: See what’s new
Read the Section 2 of the Administrator’s Guide for information about the new and enhanced features in SAP IT Operations Analytics 2.0 SP03. Release notes can be found here.

How to use the software day-to-day
For information on day-to-day operations, refer to the SAP IT Operations Analytics: Administrator's Guide.

Tips for using our ITOA software
Explore SAP IT Operations Analytics tips to learn how to create custom rules and get started with the attribute editor.


Manage your SAP applications

Refer to SAP IT Operations Analytics: Administrator’s Guide* to learn how to manage, maintain, and run your SAP application at peak performance.

Ensure the security of your software

Refer to section 3 of SAP IT Operations Analytics: Administrator’s Guide* for important information on ensuring the security of your software.


Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services


Find an SAP partner to help with your implementation


Plan and carry out a successful upgrade to the latest release of SAP IT Operations Analytics – so you can take advantage of the new features and capabilities right away.


Identify the upgrade paths

Download the Product Availability Matrix to review upgrade paths for SAP IT Operations Analytics.

Download the matrix now*

Plan your upgrade

See the Installation and Upgrades page for important information about SAP IT Operations Analytics 2.0 upgrade planning.

Visit the page*

View the product road map
Refer to the SAP IT Operations Analytics road map to see how the technology is planned to progress over time.

Complete the upgrade steps

Refer to the Installation and Upgrades page for an overview of the upgrade process, including a list of required tools and associated documentation.

View the guide*


Need additional help with your upgrade? Contact SAP Digital Business Services or SAP Enterprise Support services


Find an SAP partner to help with your upgrade

Expert Community

Connect with SAP experts – and get the latest news and views on SAP IT Operations Analytics implementations, upgrades, innovations, and best practices.
Get an overview of the value SAP IT Operations Analytics brings to IT, learn about specific case study results, learn why SAP created it, and find other resources.

Learn what's new in SP04

SP04 has been released! Read about the numerous feature enhancements that make the adoption of SAP ITOA easier for our customers and more extensible for our partners.

Automatically Generate IT Tickets with SAP IT Operations

Discover how crucial information can be passed back and forth between SAP ITOA and IT ticketing systems automatically to speed analysis and resolution.

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