Integrate Copilot AI Into Your SAP Solutions
Unite Copilot with your existing contact center apps to modernize experiences and capitalize on generative AI. Accelerate AI adoption, boost agent productivity, personalize customer interactions, and scale your operations—all while maintaining full control of your data. With seamless integration, DaVinci connects Copilot with all major CCaaS and CRM.
Overview
Simplify AI adoption
Easily integrate AI capabilities into your operations without the need for complex development. This solution enables you to explore and implement AI features quickly, offering pre-built tools and configurations that align with your business needs. By simplifying AI adoption, you can enhance decision-making, automate routine tasks, and improve customer interactions while minimizing the barriers to entry.
Connect with any contact center app
DaVinci connects with all major CRM and CCaaS platforms, giving you the freedom to choose your vendors. By unifying communication channels like voice, SMS, chat, and more into a single interface, you eliminate the need to switch systems. Enhance productivity, access real-time information, and deliver timely, informed responses for greater operational efficiency and customer satisfaction.
Tailor solutions with a customizable framework
Take advantage of AMC's professional services or customize the open API to fit your unique business use cases. Whether utilizing pre-built features or creating custom configurations, this solution scales with your business. Seamlessly add new features or integrate new technology without impacting performance, requiring extensive retraining, or compromising operational efficiency as your organization grows.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Industrial Manufacturing, Healthcare, Education and Research
Compatibility
Works with
Features
Integrate your technology using DaVinci’s open frameworks and public APIs
Integrate with third party or custom apps with low code/ no code. Add applications (i.e. chat bots, virtual maps, authentication security) so you can work the way you need to. Utilize AMC’s help or bring in your own team to get it done.
Gain insight through real-time transcription
Real-time transcription instantaneously converts spoken words into text during live conversations, offering agents and managers immediate access to conversation records. This capability shifts customer service from reactive to proactive, enabling faster responses and informed decision-making.
Streamline interactions with contextual call controls
Highly configurable telephony controls which are presented based on the status of the interaction the agent is associated with (hold, transfer, conference, etc.)
Plans and pricing
Toolkit Custom Edition
For organizations with advanced integration needs, hybrid environments, or custom AI deployment goals.
Fully customizable access to multiple CRM, telephony, and AI integrations.
Ideal for hybrid teams, migration projects, and selective user feature access.
Mix and match apps to align with complex workflows and tech stacks.
Price upon requestFor organizations with advanced integration needs, hybrid environments, or custom AI deployment goals.
Fully customizable access to multiple CRM, telephony, and AI integrations.
Ideal for hybrid teams, migration projects, and selective user feature access.
Mix and match apps to align with complex workflows and tech stacks.
Toolkit App for Copilot Edition
Integrates Microsoft Copilot into your DaVinci Toolkit environment
Vendor-agnostic architecture for flexibility and scalability.
Built-in security, identity management, and deployment tools for full data control.
Includes 1 License Price unavailable in this region- Minimum contract 1 year
Integrates Microsoft Copilot into your DaVinci Toolkit environment
Vendor-agnostic architecture for flexibility and scalability.
Built-in security, identity management, and deployment tools for full data control.
Includes 1 License
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Retail, Industrial Manufacturing, Healthcare, Education and Research |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Video: DaVinci Toolkit Overview
Customer Story: CAA Club Group Enhances Member Experience with DaVinci
Datasheet: AMC Technology's DaVinci for SAP
Datasheet: AMC Technology's Professional Services
Publisher
AMC Technology, L.L.C.
Founded in 1995, AMC has led the way in implementing complex integrations for some of the world’s most demanding contact centers. Over the years, we repeatedly encountered the same challenges: pre-built solutions that couldn't adapt to unique business needs and custom solutions that, while powerful, were costly and difficult to maintain. Recognizing the need for something different, we set out to bridge the gap between rigid, one-size-fits-all tools and expensive, high-maintenance custom builds. Drawing on our extensive expertise and hundreds of successful implementations, we developed DaVinci—a platform designed to offer the adaptability of a custom solution with the ease of deployment of a pre-built one, making integration seamless, flexible, and future-proof.
