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SAP Commerce Cloud

At a Glance Features Plans and Pricing Technical Information Get Started
At a Glance Features Plans and Pricing Technical Information Get Started

Provide a superior omnichannel commerce experience

Differentiate commerce experiences, speed your time-to-value, and reduce your total cost of ownership to win business and build loyalty.

Learn how to engage digitally empowered buyers from Forrester
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Build your customer relationships to drive revenue
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Rethink m-commerce to meet expectations and close sales
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Benefit from using a single commerce solution with SAP Commerce Cloud

Ensure a personalized, comprehensive e-commerce experience with end-to-end commerce processes.

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Two computer monitors demonstrating SAP Commerce Cloud solutions

Web page displaying a product catalog for electronics

Preview of a Web page for an online apparel catalog

Online order fulfillment properties form

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  • Simplify your commerce setup and reduce your total cost of ownership
  • Increase your commerce team's productivity
  • Support end-to-end e-commerce processes, including cart checkout, product content and experience management, promotions, and order management
  • Achieve seamless integration and interaction with components built natively on the same platform 

Support all go-to-market models

Go to market faster with solutions for retail, direct to consumer (B2C), indirect via distributors or resellers (B2B2C), and selling to organizations (B2B).

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Commerce sites on two different mobile devices

Landing page from an e-commerce site

Product page with search results from an e-commerce site

Product page with search results from an e-commerce site

Product page with search results from an e-commerce site

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  • Deliver a consistent commerce experience across all your go-to-market models
  • Eliminate the need to build and maintain integrations between your B2C and B2B commerce platforms
  • Increase your organization's agility by using a single digital platform
  • Reduce your cost of ownership with one digital commerce platform

Leverage industry-specific capabilities

Accelerate your time-to-value with built-in, industry-specific capabilities including financial services, travel, telecommunications, media, and public sector.

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Notebook displaying merchant e-commerce solutions

Notebook displaying merchant e-commerce solutions

Travel booking Web site displaying a drop-down menu for flights

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  • Include extensive industry-specific capabilities
  • Follow built-in best practices embedded within industry-specific accelerators
  • Reduce your total cost of ownership

Realize a fast ROI with prebuilt integrations

Benefit from many prebuilt integrations with SAP S/4HANA, SAP ERP, SAP C/4HANA, and other SAP applications.

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Screenshot of two computer monitors displaying sales automation software

SAP Cloud Platform integration page

SAP Cloud Platform integration page with mapping information

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  • Enable end-to-end commerce processes for more transparent and customer-centric commerce experiences
  • Reduce your cost and risks from integrating your commerce platform with your core SAP applications
  • Accelerate your time-to-value by reducing your effort to integrate your commerce platform to your core SAP business systems

Exceed expectations with built-in flexibility

Drive conversions through robust, configurable capabilities and an extension framework with microservices.

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Screenshot of two computer monitors displaying an omnichannel commerce platform

Service instances page for viewing and configuring service instances

Customer-registered-function details page

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  • Deliver unique commerce experiences that differentiate you from the rest
  • Innovate at market speed to capitalize on opportunities without being constrained by your commerce platform
  • Extend the platform to meet your specific requirements without buying more niche solutions

What are analysts saying about commerce solutions from SAP?

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SAP Commerce Cloud is a B2C commerce leader

Find out why Forrester rates SAP Commerce Cloud a leader among the 11 most significant B2C commerce suites, and cites its full-featured suite for enterprise clients.

SAP Commerce Cloud is a leader in B2B commerce analysis

Learn why Forrester reports that SAP Commerce Cloud is a best fit for firms looking for an industrial-strength, fully functional commerce platform.

Global enterprises benefit from SAP Commerce Cloud

See why Forrester found that businesses using SAP Commerce Cloud can expect 307% ROI, increased loyalty, and market-differentiating customer experiences.

See how customers are succeeding with SAP Commerce Cloud

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Office Depot logo
Cintas logo
Maxim logo
Shilla Duty Free logo
Maui Jim logo

Training and Certification

Realize business results fast with expert-led training, hands-on experience, and best practices for SAP Commerce Cloud.

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Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.

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Empower your team

Role-based training equips your team with knowledge needed to adopt and optimize SAP Commerce Cloud quickly and effectively. 

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Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

Get started with SAP Commerce Cloud

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  • View how-to videos on using software features and functions
  • Watch Webinars and attend expert events for the latest updates, insights, and advice
  • Get information about our quarterly release cycles, service availability, and cloud support

SAP Customer Experience Services

Transform your business faster with help from SAP Digital Business Services.

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Get an overview of services for SAP Commerce Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

Partner Ecosystem

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Benefit from specialist expertise to guide your SAP Commerce Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

Included Products

Learn about products in the SAP Commerce Cloud portfolio.

SAP Product Content Hub

With SAP Product Content Hub, you can sell products through your own or external channels to deliver a superior customer experience and boost revenues.

SAP Upscale Commerce

SAP Upscale Commerce is a mobile-first next-generation commerce solution designed for midsize retail, consumer goods, and direct-to-consumer industries.

SAP Commerce Cloud, context-driven service

SAP Commerce Cloud, context-driven services enable you to design and deliver a highly personalized commerce storefront.

SAP Commerce Cloud Resource Center

Customer Stories Blogs Webinars and Product Videos Industry Research and Product Information
Customer Story
New Era Cap

See how New Era implemented SAP Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. 

Read the story
Customer Story
Office Depot

Find out how Office Depot implemented SAP Commerce Cloud for its B2B customers to pace online orders and modernize its e-commerce platform. 

Read the story
Customer Story
Cintas

Explore how this provider of corporate uniforms and safety products delivers great digital experiences and mobile services. 

Read the story
Customer Story
Maxim Integrated

Find out how Maxim uses SAP C/4HANA to up-sell and cross-sell solutions to its expanding customer base through a global digital store.

Read the story
Customer Story
The Shilla Duty Free

Discover how The Shilla Duty Free lowered its total cost of ownership and launched an extensible platform to execute its ambitious digital strategy.

Read the story
Customer Story
Maui Jim

See why Maui Jim chose SAP Customer Experience Services for its deep solution knowledge and ability to drive a long-term digital strategy.

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Blog
E-commerce alert!

How non-functional requirements impact the user experience.

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Blog
The best examples of artificial intelligence in e-commerce
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Blog
B2B: Top 10 e-commerce capabilities to drive the most online success
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Blog
Why Explainable AI (XAI) is the future of marketing and e-commerce
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Blog
How China’s e-commerce law will affect retailers, sellers, and consumers
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Blog
A quick list: The pros and cons of running headless commerce platforms
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Blog
E-commerce continues to boom: Digital commerce trends for 2019
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Blog
“Alexa, what will be your impact on e-commerce?”
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Blog
How to ease the pain of taking your e-commerce platform live
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Blog
Omnichannel: How retailers can craft a seamless customer experience
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Blog
IoT adoption in consumer products: The intelligent sensor grid for digital commerce
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Blog
The four drivers of B2B e-commerce ROI
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Blog
B2B e-commerce and user experience: Stealing smart from B2C
Read the blog
Webinar
Get the A to Z on how to create amazing experiences

Create meaningful customer experiences built on trust with ideas, strategies, techniques, and tips.

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Webinar
Meet customer expectations in an evolving world

Discover what it means to “platform your business” from platform pioneer Christian Agger, Head of Digital and Business Transformation at Satair.

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Webinar
How content excellence made Victorinox win in digital commerce

See how mastering data and content gives Victorinox the “cutting edge” in delivering great customer experiences.

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Webinar
Ecommerce Foundation research: Key trends in e-commerce

Explore real-world examples of businesses driving more sales by placing customers at the center of the shopping experience.

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Webinar
Build customer relationships to drive revenue

Learn three steps that best-run brands can take to build better customer relationships.

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Webinar
Creating great customer experiences

See how Pentland Brands delivers great customer experiences by adopting a customer-centric digital strategy.

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Webinar
Three keys to digital transformation success

Discover how SAP Customer Experience solutions help Maxim Integrated drive world-class digital experiences with first-party data.

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Webinar
Grow B2B and B2C e-commerce with your own marketplace

Join Jess Iandiorio, CMO of Mirakl, as she uncovers the opportunities that online marketplaces offer.

Watch the Webinar
Webinar
Forrester: Engaging the digitally empowered buyer

See why digital transformation continues to shape B2B and B2C buying behavior, and how a winning digital experience drives growth, converts sales, and improves client satisfaction.

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Webinar
Create amazing in-store and online experiences

Learn about the future of commerce as we explore cross-channel strategies for grocery retailers and direct-to-consumer tactics for B2C and B2B companies.

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Webinar
How to revolutionize m-commerce

Learn how to build intuitive mobile UX that customers love.

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Virtual Demo
Omnichannel commerce

Learn how to leverage core digital commerce capabilities to engage and transact with your customers across all channels.

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Virtual Demo
Context-driven services

Enable real-time intelligent segmentation, personalization, remarketing, and merchandising for a context-driven customer experience.

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Virtual Demo
Product content management

Present the right products to the right customers at the right time with engaging details that drive conversions.

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Virtual Demo
Experience management

Design and manage a highly personalized commerce experience that drives conversion.

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Virtual Demo
Order management

Deliver a true omnichannel buying experience by enabling customers to fulfill orders and make returns anywhere, anytime.

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Executive Brief
Reasons why executives choose SAP Commerce Cloud

See why market leaders choose this single platform for delivering consistent, personalized digital commerce experiences.

Read the executive brief
Analyst Report
The Forrester Wave: B2B Commerce Suites, Q3 2018

Learn why SAP has been recognized as a leader in The Forrester Wave: B2B Commerce Suites, Q3 2018 report.

Read the report
Analyst Report
The Forrester Wave: B2C Commerce Suites, Q3 2018

Find out why SAP has been recognized as a leader in The Forrester Wave: B2C Commerce Suites, Q3 2018 report.

Read the report
Research Report
Forrester: The total economic impact of SAP Commerce Cloud

Learn about the potential ROI that enterprises can realize by deploying SAP Commerce Cloud for B2B.

Read the Forrester report
Research Reports
The state of e-commerce in the Americas

Discover the e-commerce trends that dominated 2018 in the United States, Brazil, Latin America, and around the globe.

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Toolkit
SAP – your best travel industry partner

See how SAP C/4HANA solutions can help transform the modern travel experience from before the journey begins until after it’s over.

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Toolkit
SAP – your best consumer product GTM partner

Learn how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts.

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Toolkit
The digital disruptor toolkit

Take a brief “digital disruptor” assessment test, learn how to build great direct-to-consumer (D2C) channels, and see how Levi Strauss is reinventing its business model for the D2C era.

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Toolkit
The experience economy is here

See how SAP can help manufacturers’ e-commerce initiatives thrive in this new age of industrial consumerism.

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Toolkit
Experience economy success guide for wholesale

Learn how leading wholesale distributors are winning in today’s global, always-open marketplace, where customers and prospects demand superior end-to-end experiences.

Get the toolkit
Solution Brief
SAP Upscale Commerce

Find out how you can build beautiful mobile-native and progressive Web experiences and deploy in days with SAP Upscale Commerce.

Read the solution brief

Support the end-to-end customer journey

Explore the other cloud solution portfolios in the SAP C/4HANA suite.

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SAP C/4HANA

See how the SAP C/4HANA suite brings together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.

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