SAP CX AI Toolkit, custom AI tool builder
Create custom AI tools for business users grounded in SAP data.
Overview
As an administrator, you can use the AI Tools Builder to validate prompts that are grounded in SAP Customer Experience data and create custom AI tools that are best suited for your business needs.
Benefits
- Ground your AI tools with CRM data via merge fields to meet your complex business needs
- Develop custom AI tools using SAP’s trust layer, obfuscating PII, ensuring zero data retention by LLMs, and preventing bias
- Access your custom AI tools from anywhere through SAP CX AI Toolkit extension
Business Value
- 30% increase in staff productivity
- 1% increase in win rate
- 1.5% increase conversion rate
- 10% increase in first call resolution rate
Details
Solution type
AI Feature
Plans and pricing
SAP CX AI Toolkit, custom AI tool builder
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
