Transforming to create a culture change in the cloud
AGILITA’s transformation meant more than new technical features – it triggered a fundamental change company-wide.
“The project gave us the chance to get to know our company better and to question our processes,” Nietlisbach says. “Which figures do management really need to see? How can responsibilities be even better distributed? This led to many eureka moments!”
Thanks to the new system, project managers now have clear sovereignty over the projects and bear more responsibility. They can now access billing proposals directly and approve them, whereas they could previously only do this for hours worked. Users can access the right information without having to consult the finance department, for example.
Project reports are now far more detailed, providing significant customer satisfaction. AGILITA can clarify the meaning behind individual items in billing, such as the exact steps taken in a “customizing” process. Quality assurance benefits from this and customers can clearly identify the good work AGILITA is doing.
In the future, AGILITA has further grand plans for SAP S/4HANA Cloud. “Our appetite has only grown,” says Sven Staub, head of Customer Experience, AGILITA AG. “Since the app has been up and running, our colleagues have been asking for new functions. The team will soon enable automated processing of incoming invoices based on existing contract frameworks. With this plan and yet more in the pipeline, it seems that the transformation at AGILITA has only just begun.