Help inquire inventory directly from SAP Customer Experience
Developed based on SAP Customer Experience, this solution enables SAP Customer Experience a direct access to product inventory information in ERP, which easily allows staff to query about internal product inventory directly from SAP Customer Experience, without having to check in ERP.
Overview
Improve Efficiency
By means of integration, front-end business staff do not need to open ERP account or other system for inventory inquiries, fast and directly, thus improving the efficiency of information delivery. Information is tracked and aggregated more quickly and efficiently than ever before.
Improve Accuracy
The solution reduces the frequency of manual errors and improves the accuracy of inquires by reducing offline information transfer or switching operations between different systems.
Make a real-time work
The solution helps business staff to get a quick and full view of inventory in real time, respond quickly to customer needs, and reduce time of information transfer and changes in inventory information during this period.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, High Tech
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
- SAP Integration Suite
- SAP ERP
- SAP Cloud for Customer core applications
- SAP Business Technology Platform
- SAP S/4HANA Enterprise Management
Features
Simple and Easy to Use
The solution is simple and easy to use, allowing business staff to inquire internal product inventory directly through SAP Customer Experience without having to ask for professionals or checking in ERP. No complicated operations. Fast and time-saving.
Define Queries Based On Needs
The solution integration allows you to define different queries according to your needs, such as aggregating the total available quantity of a given product, or detailing the availability of this product in various warehouses.
Support PC and Mobile
Not only can you use on PC, the solution integration is also available for mobile, making it easy for field staff to check inventory information anytime and anywhere.
Automatic Calculation
Through automatic processing, information such as in-transit inventory and safety reserve inventory can be reflected on the basis of actual inventory queries, helping business staff to forecast inventory change trends and actual available resources.
