Simplify integration with preconfiguration
Access relevant information from SAP Service Cloud solutions and social engagement cloud software from SAP within one user interface for agents.
Curb support tickets with self-services
Give customers the answers they need more quickly by embedding the SAP Knowledge Central application by MindTouch in your Web self-service portal.
Speed query resolution across all channels
Improve customer satisfaction and retention with fast access to relevant content at the click of a mouse, anytime and anywhere.
Refine knowledge base quality and scope
Enhance, improve, and extend information on feedback, best practices, common issues, and resolutions across channels and with consistency.
Deliver knowledge when and where it’s needed
Provide customers and customer support agents with timely access to relevant product information from internal and external experts instantly.
