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Product Implementation

Help ensure a successful implementation by tapping into the expertise and experience that SAP has acquired after decades of standardizing processes.

Administrative Guide

Get the information you need to configure, manage, and maintain SAP Jam Collaboration.

Plan your implementation

Developer Guide

Access developer-oriented guidance on the integration of SAP Jam Collaboration and other business applications to enable work patterns.

User Guide

Review the features of SAP Jam Collaboration and know how to use them. This guide is designed for group administrators, page designers, and members.

Mobile App User Guide

Get started with your adoption of SAP Jam Collaboration mobile app by exploring tips for using frequently used features.

Group Admin Guide

Find out how SAP Jam Collaboration allows you to create and manage your collaboration groups with greater ease and speed.

Upgrade your product

Deliver outcome-based value to your business and customers by evolving your business with the latest features of SAP Jam Collaboration.

Quarterly Product Releases

Learn about the release updates from the latest quarterly release cycle. New features are communicated 60 days before the production release.

Why SAP Support?

Take advantage of innovative self-service and real-time support options to address your business’ unique technology needs. Engage our experts to get the most value from your investment in SAP SuccessFactors products.

SAP Support Portal

Visit SAP Support Portal and SAP ONE Support Launchpad to search our knowledge base, find solutions to issues, report incidents, and more.

SAP Help Portal

Access the SAP Help Portal to stay up to date on the latest information on installation, upgrades, and product availability.

Support Offerings

SAP Preferred Success

Help ensure the success of your implementation of SAP products in the cloud. Gain exclusive access to resources for accelerated solution adoption, role-based learning, and enhanced incident handling.

SAP Preferred Care

Receive technology support on a personal level. Get improved in-house product knowledge, enhanced issue resolution processes, and keep your systems running at peak performance. Available for an additional fee.

SAP Enterprise Support

Get proactive and remote support that covers the entire solution lifecycle of SAP products. Leverage multiple channels and resources to optimize your on-premise, cloud, or hybrid deployment.

Stay up to date on product availability

Get real-time updates on how your implementation of your SAP solution is performing in our data centers.

Cloud Availability Center

Keep your business up and running with real-time insights into your cloud system. By providing transparency into availability, downtime, and maintenance, we can help you plan ahead and optimize resources and solution availability.

Availability reporting

Access monthly reports on service availability and response time. Get details on the uptime availability of the data center and measure the availability and login performance of your applications within a data pool. 

Connect with us for your support needs

Get in touch with the SAP Digital Business Services organization by using one of the options below.

Connect with us on your favorite social media channel

Look for more SAP Jam Collaboration postings on these social media channels. Like, retweet, follow, and share with your network.

Find us on Twitter

The official Twitter feed for SAP Jam Collaboration updates, products, news, and events.

Collaboration on LinkedIn

Share this post with your network and follow Roger Noia to keep up to date with the latest details.

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