Identify‚ extract‚ and organize relevant data from business-related content.
Contact center agents can leverage this feature to automatically identify and extract relevant ID patterns (e.g., product IDs, serial numbers) from documents like emails, converting unstructured text into structured data for support processes. The feature automatically extracts entity IDs and identify customer issues and complaints details. It also helps provide more personalized assistance to the customers and correct identification of case details that results in faster resolution of customer queries.
Overview
Automated Entity Linking
Reduce the time spent on manually finding, identifying and linking entity references
Faster Case Resolution
Process and resolve cases faster, improving efficiency without manual intervention
Enhanced Customer Satisfaction
Higher customer satisfaction
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
