Next Level Service Experience for your Utilities Customers
The bpc Customer Online Service for Utilities is a state-of-the-art mobile and desktop web application deeply integrated SAP IS-U and SAP S/4HANA Utilities system. It enables end customers of a utilities enterprise to perform all relevant self service and sales processes.
Overview
Reduce service costs
Greatly decrease call and (e-)mail volumes by offering Omnichannel Self Services. Reduce paper based communication by enabeling the online postbox service. Enable your customers to inform themselves by providing 24/7 online self services.
Improve customer satisfaction and loyality
By providing user-friendly and easily accessible self services, give your customer the possibility to access billing information, consumption history change, budget billing information etc.
Improve up- and crossell potentials
Advanced marketing capabilities of the platform allows easy campaign targeting of specific customer groups and synchronize your SAP Marketing campaigns with the self service portal.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Provides dynamic dashboards
Customer group specific dashboards offer an "at a glance" overview and lead your customers to the next desired call to action. All displayed information is based on real time SAP IS-U / S4Utilites data.
Over 30 self service and sales processes
Self Service processes include budget billing adjustment, invoice & document downloads, consumption history, contract overview and many many more. Sales processes support existing an new customers (product change and new contracts).
Supports large customers
Important customer groups (ie. industry or real estate customers) are also supported by our solution. There are several services solely for these special interest groups like display of load profiles or vacancy overviews.
