Improve Field Service Technician Productivity with APP for SAP Field Service Management.
The application complements SAP Field Service Management with KPIs of productivity, as well as advanged geolocation functionalities. You will be able to have tools to improve maintenance technicians productivity. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Increase Maintenance Technicians Productivity
With the ability to monitor time spent on each activity, companies can identify opportunities for improvement and eliminate wasted time. The solution provides several KPIs, that will help Managers to improve productivity of Field Service Technicians.
Provide visibility of routes taken by technicians
With the ability to monitor time spent on each activity, our application allows companies to identify opportunities for improvement and eliminate wasted time. Additionally, it is an effective tool for identifying the most efficient technicians, facilitating the sharing and replication of best practices across the team. This way, companies can increase operational efficiency.
Provide visibility of technician availability
The solution provides managers with visibility into the number of resources available to respond to maintenance calls, in addition to offering a deeper view of unavailable resources. This includes identifying technicians on vacation, idle times, or in training. This functionality allows for more effective management and prioritization by the management team.
Details
Solution type
Extensions and Add-ons
Industry
Engineering, Construction, and Operations, Professional Services, Oil, Gas, and Energy, Consumer Products, Cross-Industry
Compatibility
Works with
Features
Productivity report provides insights about technicians productivity
The Productivity Report aims to communicate the hours actually worked and recorded by a technical professional during a specific activity, together with the number of demands met and the type of effort dedicated during the service. Filters help exploring available information
Service calls details provides deeper insights of service execution
Productivity APP provides details of Service Calls. The solution provides details of service calls, especially details of idle time, unproductive activities, and waiting times, so that managers can make decisions to improve technician productivity.
Geolocation report
The geolocation report aims to allow visualization of the route taken by the technician while carrying out activities. As well as details of the activity. Managers can see the complete route of a specific technician during the day, analyse and plan improvement in future routings.
Plans and pricing
Productivity APP (Limit 1000 Users)
Technicians geolocation tracking is performed, providing insights to improve personel productivity
Productivity analisys of Field Services Technicians provides possibility to improve team productivity
- Minimum contract 3 years
Technicians geolocation tracking is performed, providing insights to improve personel productivity
Productivity analisys of Field Services Technicians provides possibility to improve team productivity
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Engineering, Construction, and Operations, Professional Services, Oil, Gas, and Energy, Consumer Products, Cross-Industry |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
General View Productivity APP SAP Field Service Management
Functional Description Productivity APP SAP Field Service Management
Productivity APP Demo Video Portuguese
Productivity APP Demo Video with transcriptions
Publisher
Backsoft Brasil Ltda - Me
Intechpro was founded in 1999 in Rio de Janeiro, by Fábio Lopes, a Systems Consultant from Accenture, and by Fernando Lopes, a Strategy Consultant from McKinsey. The company began its activities with a focus on SAP PLM Consulting, especially SAP PS. With a strong team of specialized consultants, the company has carried out dozens of projects in this area in recent years. The focus on SAP PLM deepened from 2010 onwards, with specialization in SAP PPM – Portfolio & Project Management, and SAP EPC – Enterprise Project Connector, software that integrates SAP with Primavera and Microsoft Project Server. From 2012 onwards, Intech also began providing services in SAP 3D Visual Enterprise, software that creates animations and applications from CAD drawings and photos. In 2015, Intechpro began working on SAP CPM - Commercial Project Management.
