Name: SAP Enterprise Service Management, Case Topic Analyzer
Brand: SAP SE

Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

Overview

Service Agent Productivity Gain

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

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technicalName9999970048

titleSAP Enterprise Service Management, Case Topic Analyzer

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deploymentType

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Details:
- AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

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