SAP Quality Awards for Customer Success
Celebrating customer success and excellence in software implementations
The prestigious SAP Quality Awards for Customer Success celebrate and recognize customers who have excelled in the implementation of their SAP software solutions by using SAP's ten quality principles to:
Effectively plan, execute and manage their implementations
Achieve fast, low-cost implementations – and meet today’s demand for rapid time to value
Simplify business processes and deliver significant business benefits to their organization
Award Categories
Find out which of the award categories best fits your implementation profile.
All SAP customers with successful implementations of any SAP product can submit a nomination for the SAP Quality Awards for Customer Success as long as they have gone live and been in productive use between two and eighteen months prior to submission. The project size, duration and effort as well as the solution(s) in scope should be considered in order to determine the most appropriate category.
Rapid Time to Value
Two of the three criteria should be met in order to apply in this category:
< 600 users
< 7 months project duration
< 1.000 person days estimated implementation effort *
Business Transformation
Two of the three criteria should be met in order to apply in this category:
> 500 users
> 6 months project duration
> 900 person days estimated implementation effort *
Sustainability
These two criteria should be met in order to apply in this category:
Use cases (preferably with an active deployment) of at least one of the solutions of SAP’s Cloud for Sustainable Enterprises (SAP Sustainability Portfolio).
Measurable impact on at least one of the UN’s 17 Sustainable Development Goals (SDGs) and on the company’s business performance.
SAP Quality Awards for Customer Success Winner Benefits
Gain recognition within their own organization for best-in-class project excellence
Gain recognition in the SAP community as a thought leader for implementation best practices and collaboration around quality
Ease financing for future IT projects
Will be celebrated in external announcements and participate in press activities with their local SAP market unit
Have the opportunity to attend the SAP Quality Awards for Customer Success ceremony
Receive an SAP Quality Awards for Customer Success winner logo for use on the winning organization’s website and in external communications
Receive an SAP Quality Awards for Customer Success winner plaque
Market Unit Winners also automatically qualify for entry to the regional SAP Quality Awards for Customer Success. The date of the next regional SAP Quality Awards for Customer Success is yet to be determined.
* The 2021 cycle was the last Regional Winner competition. Starting in 2023, the Quality Award will only be a local Award in the MEE countries.
Eligibility and Criteria
If your organization is based in or has been served by one of the following SAP market units / geographies, you can apply for the SAP Quality Awards for Customer Success:
Austria
Central and Eastern Europe (Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Macedonia, Moldova, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan)
Germany
Italy
Switzerland
Entry and Evaluation Criteria
The SAP Quality Awards for Customer Success are open to all organizations with successful implementations of any SAP product.
The SAP implementation must have gone live and be actively used by the business or organization between 2 and 18 months before the award submission.
The implementation must include products from SAP’s solution portfolio where business users are impacted, whether deployed in the cloud or on premises.
Only projects that have not been nominated for the SAP Quality Awards for Customer Success in previous years are eligible. Customers must be served by an SAP market unit.
Only customers can apply. Implementation partners cannot apply on behalf of customers.
Customers can apply in several categories, provided the entries are for different SAP projects.
Each nomination may only be submitted in the SAP market unit that serves the customer or the main location for the implementation.
Applicants must be available for follow-up phone calls and potentially for a visit, if required during the evaluation process.
Winners must be available for interviews and press activities supporting the award events.
All answers on the questionnaire must be completed in English or German.
Changes to the applications will not be accepted after the submission deadline set by the market unit in which the nomination is submitted.
How to apply
- Click here to access the nomination portal (S-User required for logon)
- Download and preview the questionnaire (A German version will be available within the nomination tool). Instructions on how to fill the questionnaire is available in the nomination portal.
- Submit your nomination online.
- Access your draft or submitted nomination.
Timeline
The table below will be updated with the key dates for each SAP market unit once confirmed. When the submission period is closed for the confirmed SAP market units, the shortlisted candidates will present their projects in a 45 minute virtual session to an independent judging panel to determine the winners.
| Market unit | Nomination start | Nomination period closes | Shortlisted candidates present nominated project | Winners announced |
| Austria | January 1, 2025 | June 30, 2025 | TBD | November 2025 |
| CEE | January 1, 2025 | September 14, 2025 | September 2025 | TBD |
| Germany | December 1, 2025 | February 28, 2026 | TBD | TBD |
| Italy | June 1, 2025 | September 7, 2025 | End of September 2025 | October 2025 |
| Switzerland | December 2, 2024 | February 2, 2025 | February–March 2025 | May 2025 |
SAP Quality Principles
Learn about our 10 principles of quality
Achieving excellence is based on proven methods, effective tools, experience,and good judgment. SAP has the tools and the expertise to achieve excellence consistently.
Local Winners
Congratulations to all local winners! Many companies submit excellent implementation projects for the SAP Quality Awards every year and we would like to thank all participating customers for their nominations as well as their implementation partners. The current local winners will be announced here as the winners are selected.