https://d.dam.sap.com/a/A4TUmaR?rc=10&doi=SAP1163848
Increase online conversion by 10% with conversational shopping
The AI shopping agent enhances SAP Commerce Cloud with natural, human-like conversations that help shoppers find, compare, and purchase products more quickly. Deliver a personalised experience that drives engagement and conversion.
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Overview
The shopping assistant enhances SAP Commerce Cloud by guiding customers through conversational product discovery. It understands natural language, compares products, and provides tailored recommendations, transforming online shopping into a guided, intuitive experience that improves customer satisfaction and sales.
Benefits
- Guide customers to the right products through natural language conversations
- Compare and recommend products to simplify decision-making
- Integrate seamlessly with SAP Commerce Cloud for real-time catalogue accuracy
- Deliver a consistent brand experience across channels
- Increase engagement with personalised conversational interactions
Business Value
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Higher conversions
10% increase in online conversion rate
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Larger basket size
10% increase in average order value