Extract entities from customer communications
Extract information and create entities in back ends of SAP solutions.
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Overview
Backend entity extraction automatically detects and extracts ID patterns—such as invoice or contract account numbers—from unstructured documents such as emails. This converts free text into structured data, enabling automated entity creation in SAP backends such as S/4HANA Cloud and reducing manual workload in service operations.
Benefits
- Reduce the time spent locating and linking entity references within support documentation
- Accelerate case handling by transforming unstructured input into structured records
- Enhance operational efficiency with minimal manual intervention
Business value
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Increased staff productivity
50% improvement through automated extraction
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Fewer repeat service cases
30% reduction in repeat cases through accuracy
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Quicker service resolution
Structured data speeds up support workflows
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Entity extraction
Entity extraction e-mail
Entity extraction option