Put your deployment of SAP Customer Experience solutions on the path to success from day one
Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.
Why SAP Customer Experience Services?
Reenergise your customer experience strategy
Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.
Choose service quality first
Review and validate critical project areas, so you can proactively apply best practices and resolve complexities throughout your transformation journey.
Be empowered with expertise and best practices
Access tailored workshops and optimisation services for topics such as solution architecture, integration and data migration, and solution-specific methods.
Get guidance – from start to finish
Receive dedicated support from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.
Maximise the value of SAP Customer Experience solutions
CX Works: The single portal that leads to a wealth of expert-tested SAP Customer Experience knowledge
Whether you're launching a new implementation, integrating additional solutions, or hoping to gain even more value from an existing deployment, access CX Works – a complete source of field-tested, SAP-verified expertise – all in one intuitive Web portal.
Get the most from our solution portfolio with bite-sized video enablement
Access guided learning paths, easily digestible microlearning videos, and in-depth expert knowledge about our solutions.
Customer Story
Building a road map to next-generation ERP
Discover how Styria Media Group is keeping up with advances in media technology through a move to next-generation ERP and CX solutions.
Read the customer story
Customer Story
Securing customer data and trust
Find out how FranklinCovey satisfies data protection regulations worldwide while providing customers with one-of-a-kind Web experiences.
Read the customer story
Customer Story
65% of digital revenue in five months
See how Casey’s streamlined its online ordering platform, introduced a mobile app, and created a new loyalty program to truly focus on guests.
Read the customer story
Customer Story
1.2 million records migrated
Explore how Countdown used SAP Customer Experience Services to guide the implementation of more robust and unified processes and improve the customer experience.
Read the customer story
Customer Story
Creating compelling customer experiences
Find out how South Shore grew brand awareness by integrating advanced e-commerce and customer experience capabilities with its legacy ERP system.
Read the customer story
Find a path in uncertain times
Make an investment in CX and give customers the freedom to choose you
In this SAPPHIRE NOW Converge Customer Experience presentation, learn why – as the future of business evolves – the need to continually meet customer expectations with relevant, timely, and personal experiences remains consistent.
Relying on eCommerce and SAP Customer Experience Services in challenging times
The pandemic has accelerated electronic commerce in Latin America. Yáneken, a Chilean retail company, shares its digitisation strategy which helped them maintain operational continuity and direct relationships with their customers.
Qualtrics EmployeeXM for IT for software implementations
Ensure successful implementations and realise the greatest return on your investment with Qualtrics EmployeeXM for IT. Prevent project delays, mitigate project risks, and improve employee satisfaction and productivity.
Get the latest news and trends from experts
Desiree Pels
Sr. Customer Experience Consultant
SAP
How to increase e-Commerce revenue
Discover how experience management solutions can help your e-commerce platform to continuously generate revenue, even at times of crisis.
Lena Zilli
Learning Experience Manager
SAP
Personalisation in SAP Commerce Cloud at times of crisis
Explore our interactive compilation and learn how to use tools like Backoffice Adaptive Search, Administration Views and SmartEdit to personalise your storefront.
Angelina Padarnitsas
Business Manager, Education
SAP
Running an agile content development team like a restaurant
Learn how – much like running a restaurant – you can structure your software education teams to foster agile content development.
Yannick Robin
Regional Practice Lead Commerce
SAP Asia
Successful e-commerce platforms amid COVID-19
Discover how adopting cloud and agile methodologies may allow businesses to survive, and even thrive, during COVID-19 and beyond.
Thiago Prudencio
Director, SAP LAC
COVID-19 e-commerce trends and troubles
Address e-commerce challenges with services designed for e-commerce performance testing and recalibrate your platform to withstand the increased traffic.