SAP ActiveAttention
Enable successful program deployment and operations
Safeguard your SAP solutions with SAP ActiveAttention
Plan and safeguard complex system landscapes, projects, and operations with the SAP ActiveAttention program. Different levels of services help you deploy, use, run, and support your SAP software investments throughout the solution lifecycle.
Realise the right outcomes with a strong engagement model
Optimise operational excellence and cover IT demands with a strong engagement model enabling your desired business outcomes.
Foundation technical quality manager
The dedicated foundation technical quality manager ensures continuity with a clear focus on system reliability, security, scalability, data integrity, and high performance. The role provides an overall service engagement plan, governance structure, and regular reporting, with the support of SAP Mission Control Center.
SAP Transformation Hub
SAP Transformation Hub manages an expert network and functions as a central knowledge hub of delivery experience while supporting all architecture planning engagements.
Intelligent Service Delivery
Combining state-of-the-art technology and highly skilled people, intelligent service delivery provides standardised services tailored to your needs in an efficient model. Delivery units across all regions, with more than 15,000 employees, ensure that your needs are met in a scalable way.
SAP Mission Control Center
SAP Mission Control Center provides access to a globally standardised back-office team for operational excellence, with a fully aligned view of all engagements, product issues, and resolutions, as well as consolidation of best practices.
Discover how SAP can help enable your outcome-driven business imperatives
Independent of any crisis, our premium engagements customers always have the option to receive remote service delivery. To help ensure business continuity, even during difficult times, SAP is here for you. We provide a holistic partnership by covering all SAP solutions across the lifecycle.
Premium engagement business scenarios for Business AI
- Identify AI opportunities, benefits, and derive tailored roadmap
- Strategize AI and assess innovation maturity
- Embed and extend AI scenarios in business applications
- Fast adoption of SAP built-in and customer tailored AI solutions
Empower your Business with Artificial Intelligence
Get expert guidance and advice to benefit from AI capabilities enriched with latest generative AI innovations built into your core business processes for smarter decisions and efficiencies at scale.
Comprehensive portfolio with predictable outcomes
Apply easy-to-consume service and support engagement personalised to meet your needs with predictable outcomes in any deployment scenario.
Innovation services
Work with a lean digital innovation team with ongoing innovation cycles
Explore business possibilities and build functional prototypes
Co-design
Create an actionable plan for value extraction
Define value maps and gain a clear understanding of value metrics
Architecture planning
Target architecture in line with the product vision of SAP
Validate the technical design of on-premise, cloud, and hybrid landscapes
Analytics and data management
Improve data integration, quality, governance, and design
Prototype next-generation scenarios such as machine learning, Big Data, and the Internet of Things
Implementation support
Preconfigure your technical infrastructure, data migration, and ready-to-use processes
Accelerate the implementation plan of your transformation project
Cybersecurity and compliance
Define your unique security and compliance road map
Identify critical gaps and optimisation potential
Platform as a service and DevOps
Integrate your current landscape with SAP Business Technology Platform
Develop agile, modern cloud applications quickly
Safeguarding
Analyse functional design and architecture and validate functional gaps
Define action plans to address risks and issues to performance, technical integrity, and stability
End-to-end hybrid operations
Allow proactive monitoring and alerting
Prioritize your list of critical areas and road map for next steps
Accelerated support
Target initial response and resolution to secure connections and data for regulated industries
Ensure regular alignment and transparency and gain insights into root causes
See how customers are succeeding with SAP
Innovation and Transformation Newsletter
Support your ongoing adoption success with the latest services and support related news.