The innovative solution for utilities companies to solve exception management challenges

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• Dynamic Work Center—Streamline the process of allocating back office work in SAP for utilities, giving managers complete visibility and control of their team’s workload.
• Customer Centric Hub—Gain all relevant metering, billing, dunning, and related customer information in one single, real-time, customer centric transaction.
• Closure Control—Understand the link between Business Process Exception Management (BPEM) cases and their root causes, making it possible to automatically close cases where the root cause is resolved.

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