Build seamless, personalised e-commerce experiences for your customers
Embrace a digital approach to commerce to deliver an e-commerce platform for the future
Companies struggle to implement efficient e-commerce platforms that support a frictionless buying experience. Succeeding requires delivering a holistic view of the customer engagement from information locked across a multitude of applications.
Embrace a digital-first approach to commerce
Integrate all your customer-centric applications and touch points to build a scalable, efficient e-commerce platform and attract and retain customers by delivering a superior customer experience that will differentiate you from the competition.
- Deliver a superior online buying experience to expand your competitive edge
- Achieve a holistic view of customer engagements to better understand buying behaviour
- Connect front-office e-commerce applications with back-office supplier, billing, and logistics systems seamlessly
Why SAP?
Deliver a personalised buying experience to engage, retain, and attract new customers while providing a consistent customer experience driven by a well-integrated and coordinated flow of information across the enterprise. Below are suggested solutions from SAP that are key to accelerating your e-commerce strategy.
SAP Commerce Cloud
Connect your business processes securely and exchange information across your ecosystem to meet customers’ expectations and respond to changing demands
Deliver a compelling shopping experience and scale it across all your brands
Support master data, shopping cart, and payment functionality
SAP Integration Suite
An integration platform as a service (iPaaS) that allows you to seamlessly integrate on-premise and cloud-based applications and processes with tools and pre-built content managed by SAP
SAP Business Accelerator Hub
Prebuilt integration content, connectors, and APIs to accelerate integration between all your customer-centric applications and touchpoints
See how our customers are succeeding with SAP
24x7
digital shopping experience
20
%
increase in new registered customers
6
months
to launch the first live autonomous store pilot
360°
view of customers
The first cashier-free convenience store of the future
Valora is winning new customers daily by offering high-quality foods and beverages anytime – without the hassle of waiting in line at the cash register.
Find out how Valora is achieving its goals by using SAP Business Technology Platform, SAP Integration Suite, and API Management technology to connect SAP Customer Experience solutions, the SAP ERP application, and third-party systems.
Resources
Succeeding with a scalable e-commerce strategy
Read why successful businesses in today’s fast-paced digital economy are those with established and scalable e-commerce platforms.