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Solve your specific customer engagement and commerce needs

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Get closer to your customers

Find out how to attract new customers without losing the loyalty of those who have been with you from the start with products and solutions from SAP.

Offer contextual experiences to your customers

Engage users throughout their customer journey and deliver the same experience across time and channels, giving your customers consistent, rich, and personalised content.

Build your business with customer loyalty

Grow your midsize business with a cloud-based commerce solution that allows customers and prospects to interact, engage, and transact with you anytime and anywhere.

Gain deeper customer insights so you can deliver personalised and relevant experiences across all channels throughout the entire customer journey.

SAP Digital CRM

Bring together sales, service, and marketing to give your small business or midsize company a complete customer engagement solution. SAP Digital CRM can help you get up and running in minutes, and start making every sales and service engagement a personal connection.  

Sales

Engage customers throughout the buying journey in a more meaningful way and access in-the-moment information and insights to accelerate sales.

Service

Connect agents with the right expertise and tools to deliver the great service your customers expect through self-service sites, call centres, and field service.

SAP Service Cloud

Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call centre and field service performance.

SAP Customer Engagement Center

Resolve your customer queries faster by using a unified agent desktop with built-in communication channels. SMEs can create a consistent customer experience by managing all customer contacts in the same interface.

SAP Jam Communities

Create an online community where your customers can find the information they need at every stage of the purchasing process, and that enables you to resolve service requests quickly and effectively.

Commerce

Provide consistent customer experiences and support data-driven customisation, cost-effective order management, and real-time inventory management.

Trust our worldwide partner network to deliver a solution that suits your SME needs

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Find an SAP partner

SAP partners help you buy, build, implement, service, and support the SAP solution that best fits your unique needs. Find a trusted professional to work with today. 

Get SAP-qualified partner-packaged solutions

Built, sold, and supported by an SAP partner, these integrated solutions leverage SAP market-leading software and innovations and the SAP partner’s intellectual property.

Get the facts

40%
Customers using SAP Hybris solutions see a 40% increase in online sales on average.

Analysis from customers of SAP Hybris solutions

54%
of small and midsize companies cited customer acquisition as the top business priority for the next 12 months.

IDC InfoBrief, sponsored by SAP, The Next Steps in Digital Transformation, January 2017

Exceed customer expectations – every time

Communities and Events

Products from other business areas may also be relevant to your small and midsize business. Here are some solutions that we think may be of interest to you.
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