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SAP Customer Activity Repository

SAP Customer Activity Repository: Collect multichannel customer and POS data for analysis

Collect, cleanse, and centralise your customer and point-of-sale (POS) data in real time – with SAP Customer Activity Repository (SAP CAR). This powerful data platform prepares cross-channel data for analysis and makes it ready for consumption by other applications. Accelerate retail analytics and planning, improve demand forecasting, maximise promotion and assortment effectiveness, and more.

Why SAP Customer Activity Repository (SAP CAR)?

Because it seamlessly collects retail sales data spread over multiple applications, channels, and formats – and prepares it for analysis. Take advantage of lightning-fast SAP HANA in-memory technology for real-time inventory visibility, POS data transfer, sales analytics, and demand forecasting. 

  • Collect multichannel customer and POS data – and discover, visualise, and share hidden insights in real time
  • Accurately forecast demand to optimise processes, decisions, and the shopper experience
  • Create more effective promotions and product assortments – and use customer insights to personalise marketing
  • Improve customer satisfaction with a real-time view of inventory and on-shelf availability
  • Minimise data replication and simplify your IT landscape with a single, unified data repository

Learn how SAP Customer Activity Repository can simplify the lives of business users and IT staff:

Functional Capabilities

Multichannel sales repository (MCSR)| The MCSR is the basis for multichannel transaction and inventory visibility analysis. It can help you define order channels such as retail stores, call centres, and online stores.

Analytics content The SAP HANA database responds to analytics requests on massive volumes of data in near real time. The result is timely insight into sales performance and customer behaviour across all channels.

Demand data foundation (DDF) This re-usable software layer is used to analyse and model historical demand data – and to forecast future demand.

Inventory visibility
SAP CAR offers real-time visibility into current stock situations – and takes unrestricted ERP stock and unprocessed sales into account.

POS data transfer and audit
Leverage an extended version of our software component for point-of-sale (POS) data management.

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Technical Capabilities
Data validation for demand forecasting and modelling Run a data validation report prior to modelling and forecasting demand. When running the report, the system operates in simulation mode and allows you to identify potential issues in input data – and rectify them as needed.  
Storage optimisation of transaction logs
Manage the size of your transaction log (TLOG) tables to lower your total cost of ownership and reduce SAP HANA-related hardware costs.
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Need additional help? Explore SAP Digital Business Services

System requirements for SAP Customer Activity Repository 

System and software requirements vary according to specific customer scenarios – please refer to the SAP Customer Activity Repository Sizing Guide for details. Also, please see the Product Availability Matrix for the latest information on updates and releases.

System Requirement Details

Mandatory:

 

 

 

 

 

 

SAP HANA

SAP NetWeaver Application Server ABAP

SAP Landscape Transformation Replication Server for SAP HANA 2.0 

SAP Solution Manager 

SAP NetWeaver 7.40 SP 09

SAP HANA Live for SAP ERP SP 02 or higher

SAP ERP 6.0 Enhancement Package 5 is mandatory when implementing with DDF and UDF. Otherwise, the requirement is Enhancement Package 4.
Optional:

SAP Gateway

SAP Fiori 
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Licensing and purchasing options for
SAP CAR

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SAP HANA Customer Activity Repository rapid-deployment solution

Get started even faster with a fully pre-configured deployment of SAP CAR in a virtual cloud appliance landscape. 

SAP Customer Activity Repository 2.0 – Developer Edition

This edition of SAP CAR for retail development partners comes with front-end tools (SAP HANA Studio, SAP Logon, etc.) and SAP Landscape Transformation.

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Contact your local SAP account executive for additional licensing and purchasing options

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For general licensing information, consult Licensing SAP Software: A Guide for Buyers 

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SAP CAR retail bundle

Combine SAP CAR with SAP Promotion Management and SAP Assortment Planning for retail accounts.

View the master guide

Product extensions for SAP CAR

Want to extend the functionality of SAP Customer Activity Repository? Take advantage of these powerful product extensions:

SAP HANA

SAP Lumira

 

End-to-end solutions

Learn about comprehensive, end-to-end solutions that leverage SAP Customer Activity Repository:

SAP for Retail portfolio

SAP CRM portfolio

SAP Customer Engagement and Commerce portfolio

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Implementation

Ensure a successful implementation and maximise your ROI with information resources that support the different phases of SAP Customer Activity Repository – from planning and installation to operation.

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Plan your installation

Refer to Section 2 in SAP CAR: Common Installation Guide for important information about installation and upgrade planning.

Prepare your system landscape

Download the SAP Customer Activity Repository: Master Guide to learn how to prepare your system landscape for installation. 

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

Complete the installation steps
Refer to section 4 of the SAP CAR Common Installation Guide for a step-by-step overview of the installation process, including a list of required tools and associated documentation.

 
Configure SAP CAR using SAP Solution Manager
Consult the SAP Solution Manager How-to Guide for information on configuring your applications to meet your business needs.

Set up smart data access
Review SAP CAR 2.0 Quick Starter for Smart Data Access* to learn how to set up a data connection from an existing SAP IQ or Hadoop system. 

Integrate with a third-party ERP solution
Download Quick Starter for Third-Party ERP Integration for information on deploying SAP CAR with a third-party ERP system.

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

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Manage your SAP application

Refer to Application Operations Guide: SAP CAR* to learn how to manage, maintain, and run your SAP application at peak performance.

Ensure the security of SAP CAR

Download the SAP CAR Security Guide* for important information on ensuring the security of your software.

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

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Enhance your knowledge of SAP CAR

View the SAP Customer Activity Repository training and certification catalogue of instructor-led courses and e-courses – and train when and where it’s convenient for you.

Education consulting services

Need expert guidance in planning your educational needs? Learn how our education consulting services can help.
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Upgrades

Plan and carry out a successful upgrade to the latest release of SAP Customer Activity Repository – so you can take advantage of the new features and capabilities right away.

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Identify the upgrade paths

Download the Product Availability Matrix to review upgrade paths for SAP Customer Activity Repository.

Download the matrix now*

Plan your upgrade

The Common Upgrade Guide contains important information about SAP CAR upgrade planning.

Common Upgrade Guide

Identify dependencies

Use the Upgrade Dependency Analyser to determine if your upgrade will have an impact on your other systems.

Access the analyser

 

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Size the implementation

Use the Web-based Quick Sizer tool to help you select an economically balanced system based on your requirements.

Get the Quick Sizer tool

 

 

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Complete the upgrade steps

Refer to the SAP CAR Common Upgrade Guide for an overview of the upgrade process, including a list of required tools and associated documentation.

View the guide

Download SAP Customer Activity Repository

Get technical release information*

Download installations and upgrades*

Download support packages and patches*

Ask the Community

Visit SAP CAR communities for the latest technology news and updates. Ask questions, post comments, and discuss issues.

Follow posts for SAP CAR

Join the retail community

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Need additional help with your upgrade? Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your upgrade

Support

Get the support you need to keep SAP Customer Activity Repository running at peak performance. Our experts can help you maximise the value of your software, take advantage of new business models and capabilities, and more. 

Troubleshoot and Maintain

SAP Support Portal resources

Search the SAP Library for SAP CAR component-based documentation

Search for notes and knowledge base articles on SAP CAR

Review maintenance dates, upgrade paths, and platform availability*

Find out when the next support package or patch will be released

Download support packages and patches*

View your existing license keys or request additional keys

Sign up for important notifications about SAP CAR

Optimise your systems with self- or expert-guided SAP Enterprise Support services

 

SAP Help Portal documentation

Get help with SAP Customer Activity Repository - download system administration and maintenance guides


Support tools from SAP

Automated Notes Search tool: Replicate issues in your system to find relevant corrections

Performance Assistant Note and KBA Search tool: Search for solutions based on the ABAP error code and context

Learn about SAP Solution Manager 7.1

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Ask the Community

Search for answers, post your questions, and share your knowledge in the SAP Customer Activity Repository community.

Visit the software support and maintenance community

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Contact Support

We're here to help. Get in touch with SAP Digital Business Services using one of these options:

Report an incident via the SAP Support Portal

E-mail us for non-technical assistance

Call us for non-technical assistance

Stay connected with SAP Support

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Visit the SAP Support Portal

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SAP Digital Business Services

Expert Community

Connect with SAP experts – and get the latest news and views on SAP Customer Activity Repository implementations, upgrades, innovations, and best practices.

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Highlights: SAP CAR 2.0 Powered by SAP HANA

Learn more about how SAP CAR 2.0 uses in-memory technology to harmonise multichannel transaction and POS data. 

Omnichannel Promotion Pricing for SAP Retail Omnichannel Commerce

The new Omnichannel Promotion Pricing (OPP) is a true “omnichannel” innovation. View a typical situation with retail sales applications..

SAP CAR Installation and Setup

View an explanation of the installation process for a SAP CAR system with diagrams, notes, and links to more information.

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*Customer Login Required (S-User) – Information marked with an asterisk is available to current SAP customers only. Your customer login (s-user) is required to access this information. Please contact your local SAP support centre for assistance.

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