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Experience Management is here

Understand how your customers and employees are feeling – and deliver better and more personalised experiences that make them happy with SAP Experience Management solutions.

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The future of business has feelings

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There’s often an astounding disparity between how you think customers feel about your products and services and how they actually do feel. 

 

Operational data (O) – like costs, revenues, and sales – show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening. 

 

SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touchpoint, you can analyse and understand experience gaps – and determine what to do about them.  

 

Your company can then automate actions across business functions to drive improvement in customer, employee, product, and brand experiences. 

 

  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
Human Resources

Support employees at work and in life

Great employee experiences aren’t just about free food and ping pong tables. They’re about supporting your people in moments that actually matter – in both work and life. By combining X and O data, you can predict and prevent burnout, make individuals feel valued, and more.

Customer Experience

Proactively meet customer needs

It’s never been easier for customers to determine which companies provide stand-out experiences – and which don’t. By combining X and O data, you can deliver the stellar, personalised experiences that get rave reviews and grow your business.

Spend Management

Create a people-centric spend process

Connect your X and O data so that you gain the insight you need to meet employee needs and deliver on customers’ ever-changing requirements.

Supply Chain

Give customers what they want – now

People have more choice than ever. By connecting X and O data, you can run a smart digital supply chain that provides the individual delivery, service, and product experiences people crave.

Experience Management: The groundbreaking new frontier for business

Want to learn more?

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The Forrester Wave on Digital Experience Platforms

Find out why Forrester recognized SAP as a Leader in Digital Experience Platforms.

Lead the Human Revolution

Find out how you can put your people first and drive better business results with SAP SuccessFactors.

Get started today

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