Understand how your customers and employees are feeling – and deliver better and more personalised experiences that make them happy with SAP Experience Management solutions.
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There’s often an astounding disparity between how you think customers feel about your products and services and how they actually do feel.
Operational data (O) – like costs, revenues, and sales – show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening.
SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touchpoint, you can analyse and understand experience gaps – and determine what to do about them.
Your company can then automate actions across business functions to drive improvement in customer, employee, product, and brand experiences.
Human Resources
Customer Experience
Spend Management
Supply Chain
Human Resources
Customer Experience
Spend Management
Supply Chain
Human Resources
Support employees at work and in life
Great employee experiences aren’t just about free food and ping pong tables. They’re about supporting your people in moments that actually matter – in both work and life. By combining X and O data, you can predict and prevent burnout, make individuals feel valued, and more.
It’s never been easier for customers to determine which companies provide stand-out experiences – and which don’t. By combining X and O data, you can deliver the stellar, personalised experiences that get rave reviews and grow your business.
People have more choice than ever. By connecting X and O data, you can run a smart digital supply chain that provides the individual delivery, service, and product experiences people crave.
Customer experience management is how brands design, optimise, and deliver experiences for their customer. This Total Economic Impact study, conducted by Forrester Consulting, quantifies the benefits and returns of Qualtrics CustomerXM. The study concluded that a composite organisation based on interviewed Qualtrics customers saw a return on investment of 633 percent over three years, equalling benefits of $38.4 million, with a net present value of $33.2 million.
Improving a neighborhood, one experience at a time
See how we helped improve the experiences of downtown Manhattanites for a day, from turning a parking lot into a flower garden to setting up a sidewalk commuter lounge. With SAP Experience Management, you can understand what people really want – and give it to them.
