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The future of business has feelings

There’s often an astounding disparity between how you think customers feel about your products and services and how they actually do feel. 

Operational data (O) – like costs, revenues, and sales – show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening. 

SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touchpoint, you can analyse and understand experience gaps – and determine what to do about them.  

Your company can then automate actions across business functions to drive improvement in customer, employee, product, and brand experiences. 

  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
Human Resources

Support employees at work and in life

Great employee experiences aren’t just about free food and ping pong tables. They’re about supporting your people in moments that actually matter – in both work and life. By combining X and O data, you can predict and prevent burnout, make individuals feel valued, and more.

Customer Experience

Proactively meet customer needs

It’s never been easier for customers to determine which companies provide stand-out experiences – and which don’t. By combining X and O data, you can deliver the stellar, personalised experiences that get rave reviews and grow your business.

Spend Management

Create a people-centric spend process

Connect your X and O data so that you gain the insight you need to meet employee needs and deliver on customers’ ever-changing requirements.

Supply Chain

Give customers what they want – now

People have more choice than ever. By connecting X and O data, you can run a smart digital supply chain that provides the individual delivery, service, and product experiences people crave.

Want to learn more?

4 Traits of Experience Economy Masters

Companies that excel in the experience economy seamlessly interconnect business operations with customer experiences. How do they do it – and what is the recipe behind their success? Learn about the four traits these “masters” have in common.

CX in Action: Service NSW

As you think about making changes to your CX program in response to COVID-19, access this on-demand webcast to discover the key principles you should keep in mind. Service NSW also share the steps it takes to deliver the support customers need in times of crisis.

Experience management in action

Doing business in the Experience Economy

Tune into The Experience Effect, a 6-part podcast series about doing business in the experience economy featuring innovation leaders and practical insights.

Remote work pulse

With COVID-19 individuals, teams, and entire companies are choosing to work remotely. The Remote Work Pulse helps you understand if your organisation is prepared for this shift, and if your employees have what they need to thrive in this new environment.

Get started today

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