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Experience Management is here

Understand how your customers and employees are feeling – and deliver better and more personalised experiences that make them happy with SAP Experience Management solutions.

SAP Experience Management Event, Auckland

Watch the on-demand replays and learn how
to win in the experience economy.

The future of business has feelings

There’s often an astounding disparity between how you think customers feel about your products and services and how they actually do feel. 

Operational data (O) – like costs, revenues, and sales – show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening. 

SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touchpoint, you can analyse and understand experience gaps – and determine what to do about them.  

Your company can then automate actions across business functions to drive improvement in customer, employee, product, and brand experiences. 

  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
Human Resources

Support employees at work and in life

Great employee experiences aren’t just about free food and ping pong tables. They’re about supporting your people in moments that actually matter – in both work and life. By combining X and O data, you can predict and prevent burnout, make individuals feel valued, and more.

Customer Experience

Proactively meet customer needs

It’s never been easier for customers to determine which companies provide stand-out experiences – and which don’t. By combining X and O data, you can deliver the stellar, personalised experiences that get rave reviews and grow your business.

Spend Management

Create a people-centric spend process

Connect your X and O data so that you gain the insight you need to meet employee needs and deliver on customers’ ever-changing requirements.

Supply Chain

Give customers what they want – now

People have more choice than ever. By connecting X and O data, you can run a smart digital supply chain that provides the individual delivery, service, and product experiences people crave.

Want to learn more?

The Total Economic Impact of Qualtrics CustomerXM

Customer experience management is how brands design, optimise, and deliver experiences for their customer. This Total Economic Impact study, conducted by Forrester Consulting, quantifies the benefits and returns of Qualtrics CustomerXM. The study concluded that a composite organisation based on interviewed Qualtrics customers saw a return on investment of 633 percent over three years, equalling benefits of $38.4 million, with a net present value of $33.2 million.

The Forrester Wave on Digital Experience Platforms

Find out why Forrester recognized SAP as a Leader in Digital Experience Platforms.

Lead the Human Revolution

Find out how you can put your people first and drive better business results with SAP SuccessFactors.

Experience management in action

Doing business in the Experience Economy

Tune into The Experience Effect, a 6-part podcast series about doing business in the experience economy featuring innovation leaders and practical insights.

Remote work pulse

With COVID-19 individuals, teams, and entire companies are choosing to work remotely. The Remote Work Pulse helps you understand if your organisation is prepared for this shift, and if your employees have what they need to thrive in this new environment.

Get started today

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