Tenant Self Service Portal - A Kiosk for Tenant Enablement and Empowerment
Wipro's Tenant Self Service Management ( TSM ) a simple and feature rich online Portal where tenants are enabled securely to manage their account using the Contract Cockpit, Service Request Cockpit and Lead to Lease Cockpit on either laptop or Tablet or Mobile.
Overview
Increase Tenant Delight Leading to Increased Retention
Benefit from enhanced tenant loyalty, reduced tenant churn and increased tenant retention due to empowered and delighted tenant experience and achieving lower vacancy costs.
Reduce cost to serve while empowering customers
Tenants enabled to manage their account and raise service requests independently with minimal or no contact with Service Agents reducing overall cost to serve.
Reduce Maintenance & Rent Ready Costs
Lower Maintenance & Breakdown Costs as Tenant will report service request earlier i.e immediately after the first sign of fault detected with the click of a button and minimal effort . This will avoid expensive repairs / replacement costs at a later stage if the fault is not reported on time.
Details
Solution type
Extensions and Add-ons
Industry
Engineering, Construction, and Operations
Compatibility
Works with
SAP Business Technology Platform
Features
Manage Contract using TSM Contract Cockpit
Enable tenants to view their contract details, invoices, check for next payment dues, pay rent, view alerts & communications from their leasing company
Raise, Monitor and Pay for Service Requests
Tenants can avail services by submitting requests via the portal. Also monitor their service requests to track it’s progress. Once the job/request is completed, they can make payment from portal.
Receive and Manage Notifications
Solution provides the ability for tenant to receive and manage notifications in the portal by integrating with CRM and RE-FX system giving updates on any changes.
Plans and pricing
All plans include:
Base
Pricing model allows you to get TSM solution deployed in your BTP Portal Subscription and set up roles & authorisation
Integrate with your existing SAP Identity Access Management
Integrate with existing one payment gateway
Will utilise existing BTP subscriptions without any change like Fiori services, Odata services/configuration for backend integration etc.
Price upon requestPricing model allows you to get TSM solution deployed in your BTP Portal Subscription and set up roles & authorisation
Integrate with your existing SAP Identity Access Management
Integrate with existing one payment gateway
Will utilise existing BTP subscriptions without any change like Fiori services, Odata services/configuration for backend integration etc.
Custom Base
Indicative Cost of 90K USD to integrate TSM application in your landscape . Price excludes Software Licenses and subscriptions.
1. Integrate with existing SAP CRM system for interaction
2. Integrate with SAP S/4 CRM or SAP Sales Cloud for Lead Management
3. Integrate with corporate identity management
4. Up to 3 payment gateway integration
Cost is only for our implementation services for up to 10 weeks
Implemented on Customer environments and subscriptions (SCP, S/4 HANA / Service Cloud, IAM)
Price upon requestIndicative Cost of 90K USD to integrate TSM application in your landscape . Price excludes Software Licenses and subscriptions.
1. Integrate with existing SAP CRM system for interaction
2. Integrate with SAP S/4 CRM or SAP Sales Cloud for Lead Management
3. Integrate with corporate identity management
4. Up to 3 payment gateway integration
Cost is only for our implementation services for up to 10 weeks
Implemented on Customer environments and subscriptions (SCP, S/4 HANA / Service Cloud, IAM)
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Engineering, Construction, and Operations |
| Works with |
SAP Business Technology Platform |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
How Real-Estate Companies can Benefit from a Digital Tenant Experience
Video: Modernise Property Tenant Engagements with Wipro’s TSM
Blog: Four best practices to delivering a superior tenant experience
Publisher
Wipro Limited
Wipro Limited is a leading global IT, consulting, and business process services company with over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better, bolder future for our clients by helping adopt the Digital World.
