Reduce your back-office costs and improve your consumption billing quality
Resolving complex exceptions with fast, consistent and auditable solutions, easy to learn. Real time work distribution and management reporting and fully transparent and integrated with standard SAP without modifications. Easy implementation with proven go-live in 2 - 3 weeks.
Overview
Reduce back-office resources
Because EMMAX automatically distributes work, offers predefined solution steps tailored to the exception, shows all relevant information on the first screen, prevents cherry picking, shows customer views, autocompletes obsolete exceptions, etc it reduces your Back-Office resources immensely.
Reduce unbilled revenue loss by handling exceptions
With EMMAX/PAM you can proactively reduce the unbilled revenue to very close to zero, and in a timely manner. This is a huge contribution to the net profit, data quality, and customer satisfaction.
Structured and efficient support
To create an secure, familiar and fast support option, EMMAX has it's own component in the SAP Support infrastructure, completely transparent with standard SAP Incidents. For EMMAX Issues you simply create an SAP OSS incident and it will end up in the Excimp Support Inbox.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
No more late or unbilled contracts
Handles exceptions based with the goal of getting the bill to all customer in time. This means that all exceptions related to a customer need to be resolved in time. This goal can be reached because the product shows all exceptions related to the customer. The agent can then resolve all in one go.
Information visibility
Shows relevant information related to the exception and required to resolve on the first screen of the case. This makes judging the situation by the agent very easy and reduces opening multiple screens. The information often also contains functions to help resolve the exception.
Autoclosure
Obsolete cases are completed automatically if the exception is resolved, either by data coming in, an agent worked the case and forgot to complete or because of any other reason. This means agents never spend time on already resolved cases.
Plans and pricing
All plans include:
- Starting price for the Basic Edition
- EMMAX Basic license fee for up to 250.000 Contracts in the IS-U environment (required)
validFrom1600387200000
validUntil253370723039000
priceDisplay{"freeStarterSubscriptionOrSubscription":{"global-EUR":{"labels":{"main":{"value":"0.25","currency":"EUR"},"tooltip":true,"subs":["Per One-Time","+ EUR 25000.00 Setup Fee"],"ctas":[{"code":"LEAD_BUY","name":"Get it now","restrictions":[],"countries":[],"customProperties":{}}]}},"global-USD":{"labels":{"main":{"value":"0.29","currency":"USD"},"tooltip":true,"subs":["Per One-Time","+ USD 28500.00 Setup Fee"],"ctas":[{"code":"LEAD_BUY","name":"Get it now","restrictions":[],"countries":[],"customProperties":{}}]}}}}
materialNumber8005923
internalIdVJKzLS79SGKPhuNuE2NXfg
lifeCycleStatusCode
entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]
includes[]
technicalName2001010889
titleBasic Edition
editionId5492b32d-2efd-4862-8f86-e36e1363577e
tncAvailablefalse
audiencepublic
isAddOnfalse
features[]
blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}
commitmentPeriod{"max":null,"min":12,"unit":{"id":"months","name":"Months"}}
renewalTypes[]
prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}
prices[{"type":"new","currency":"EUR","revenueCloudMarketId":"EUR","group":{"id":"0","validFrom":"2020-09-18T00:00:00Z"},"markets":[{"marketId":"global"}],"periodicity":{"code":"one-time","name":"One-Time"},"fixedRates":[{"metricId":"contracts","metricName":"Contracts","price":0.25,"billedInAdvance":true}],"percentageFees":[],"setupFees":[{"metricId":"one_time_setup","metricName":"Setup Fee","price":"25000"}],"allUnitVolumeRates":[],"tierRates":[],"blockRates":[]},{"type":"new","currency":"USD","revenueCloudMarketId":"USD","group":{"id":"0","validFrom":"2020-09-18T00:00:00Z"},"markets":[{"marketId":"global"}],"periodicity":{"code":"one-time","name":"One-Time"},"fixedRates":[{"metricId":"contracts","metricName":"Contracts","price":0.29,"billedInAdvance":true}],"percentageFees":[],"setupFees":[{"metricId":"one_time_setup","metricName":"Setup Fee","price":"28500"}],"allUnitVolumeRates":[],"tierRates":[],"blockRates":[]}]
salesMetric{"id":null,"name":null,"description":null,"elasticity":null}
productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}
deploymentType
hasCustomTnCUrlfalse
hasTermsUrlfalse
hidePricefalse
- Edition available for up to 25000 Contracts
- EMMAX Basic license
validFrom1600387200000
validUntil253370723039000
priceDisplay{"freeStarterSubscriptionOrSubscription":{"global-USD":{"labels":{"main":{"value":"1450.00","currency":"USD"},"tooltip":true,"subs":["Per One-Time"],"ctas":[{"code":"LEAD_BUY","name":"Get it now","restrictions":[],"countries":[],"customProperties":{}}]}},"global-EUR":{"labels":{"main":{"value":"1200.00","currency":"EUR"},"tooltip":true,"subs":["Per One-Time"],"ctas":[{"code":"LEAD_BUY","name":"Get it now","restrictions":[],"countries":[],"customProperties":{}}]}}}}
materialNumber8005923
internalIdkiOuITwQSNyddl_fbMkVnA
lifeCycleStatusCode
entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]
includes[{"metric":{"code":"contracts","name":"Contracts"},"amount":10000,"unlimited":false}]
technicalName2001010889
titleBasic Edition Extension
editionId9223ae21-3c10-48dc-9d76-5fdf6cc9159c
tncAvailablefalse
audiencepublic
isAddOnfalse
features[]
blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}
commitmentPeriod
renewalTypes[]
prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}
prices[{"type":"new","currency":"USD","revenueCloudMarketId":"USD","group":{"id":"0","validFrom":"2020-09-18T00:00:00Z"},"markets":[{"marketId":"global"}],"periodicity":{"code":"one-time","name":"One-Time"},"fixedRates":[{"metricId":"fixed","metricName":"Fixed Fee","price":1450,"billedInAdvance":true}],"percentageFees":[],"setupFees":[],"allUnitVolumeRates":[],"tierRates":[],"blockRates":[]},{"type":"new","currency":"EUR","revenueCloudMarketId":"EUR","group":{"id":"0","validFrom":"2020-09-18T00:00:00Z"},"markets":[{"marketId":"global"}],"periodicity":{"code":"one-time","name":"One-Time"},"fixedRates":[{"metricId":"fixed","metricName":"Fixed Fee","price":1200,"billedInAdvance":true}],"percentageFees":[],"setupFees":[],"allUnitVolumeRates":[],"tierRates":[],"blockRates":[]}]
salesMetric{"id":null,"name":null,"description":null,"elasticity":null}
productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}
deploymentType
hasCustomTnCUrlfalse
hasTermsUrlfalse
hidePricefalse
- Edition available for a range of 250000 to 1000000 Users
validFrom1600387200000
validUntil253370723039000
priceDisplay{"freeStarterSubscriptionOrSubscription":{"labels":{"main":"Price upon request","subs":[],"ctas":[{"code":"LEAD_RFI","name":"Contact publisher","restrictions":[],"countries":[],"customProperties":{}}]}},"controls":{"hideCommitmentPeriodIdInFeatures":false}}
materialNumber8005923
internalIdZDjBNhkqTCC2IXBfEoVp2Q
lifeCycleStatusCode
entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]
includes[]
technicalName2001010889
titlePAM Module
editionId6438c136-192a-4c20-b621-705f128569d9
tncAvailablefalse
audiencepublic
isAddOnfalse
features[]
blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}
commitmentPeriod
renewalTypes[]
prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}
prices[]
salesMetric{"id":null,"name":null,"description":null,"elasticity":null}
productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}
deploymentType
hasCustomTnCUrlfalse
hasTermsUrlfalse
hidePricefalse
- Identifies the late - and unbilled contracts
validFrom1600387200000
validUntil253370723039000
priceDisplay{"freeStarterSubscriptionOrSubscription":{"labels":{"main":"Price upon request","subs":[],"ctas":[{"code":"LEAD_RFI","name":"Contact publisher","restrictions":[],"countries":[],"customProperties":{}}]}},"controls":{"hideCommitmentPeriodIdInFeatures":false}}
materialNumber8005923
internalIdhXriIogIQGaZTZwOWhJjoQ
lifeCycleStatusCode
entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]
includes[]
technicalName2001010889
titleBORIS
editionId857ae222-8808-4066-994d-9c0e5a1263a1
tncAvailablefalse
audiencepublic
isAddOnfalse
features[]
blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}
commitmentPeriod
renewalTypes[]
prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}
prices[]
salesMetric{"id":null,"name":null,"description":null,"elasticity":null}
productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}
deploymentType
hasCustomTnCUrlfalse
hasTermsUrlfalse
hidePricefalse
- Library with over 100 predefined, tested and documented solution steps ready to use for resolving exceptions.
productMarkets["AX","CN","UA","BY","IQ","ZW","ZM","ZA","YT","YE","WS","WF","VU","VN","VI","VG","VE","VC","VA","UZ","UY","UG","TZ","TW","TV","TT","TR","TO","TN","TM","TL","TK","TJ","TH","TG","TF","TD","TC","SZ","SV","ST","SR","SO","SN","SM","SL","SK","SJ","SI","SH","SG","SE","SC","SB","SA","RW","RS","RO","RE","QA","PY","PW","PS","PR","PN","PM","PL","PK","PH","PG","PF","PE","PA","OM","NZ","NU","NR","NP","NO","NL","NI","NG","NF","NE","NC","NA","MZ","MY","MX","MW","MV","MU","MT","MS","MR","MQ","MP","MO","MN","MM","ML","MK","MH","MG","ME","MD","MC","MA","LY","LV","LU","LT","LS","LR","LK","LI","LB","LA","KZ","KY","KW","KR","KN","KM","KI","KH","KG","KE","JP","JO","JM","JE","IS","IO","IL","IE","ID","HU","HT","HR","HN","HM","HK","GY","GW","GU","GT","GS","GR","GQ","GP","GN","GM","GL","GI","GH","GG","GF","GE","GD","GB","GA","FO","FM","FK","FJ","ET","ES","ER","EH","EG","EE","EC","DZ","DO","DM","DK","DJ","CZ","CY","CX","CV","CR","CO","CM","CL","CK","CI","CG","CF","CD","CC","CA","BZ","BW","BV","BT","BS","BO","BN","BM","BJ","BI","BH","BF","BE","BD","BB","BA","AZ","AW","AS","AR","AQ","AO","AM","AL","AI","AG","AF","AE","AD","US","PT","IT","IN","FR","FI","DE","CH","BR","BG","AU","AT","IM","BL"]
Customer reviews
d4043feb-5897-4f11-a959-b9d47924a119
Technical Information
Technical details
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Utilities |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
Resources
EMMAX Video
The EMMAX Manual (PDF free for customers)
Publisher
Excimp International B.V.
Excimp is a worldwide operating organization specialized in exception handling in SAP for Utilities systems. Excimp is a lean and mean company. Smart, efficient, flexible and service-minded. The founders are Hans Kardol and Roland Schabram. Down to earth, hard working guys enjoying their business.
More solutions provided by Excimp International B.V.
products