Innovative eCommerce for energy suppliers (EVU) with strong SAP BTP interface
Modular, cloud-based eCommerce software with a wide range of accompanying services and products. On the basis of a strong SAP BTP interface, encore eCom creates digital customer experiences and make online sales, energy billing and services future-proof.
By encore GmbH
Overview
Develop new sales channels
In addition to the direct customer access (the customer portal), there is an 'indirect sales partner' module with included commission invoicing, perfect to serve the two most important digital input channels of any energy supplier.
Value your existing customers
Increase customer lifetime value and reduce churn with intelligent cross- and upselling, innovative CX, customer-centric services and an attractive customer portal.
Shorten time-to-market
New Non-Commodities can be published on the encore eCommerce solution in just five minutes. Define a margin on every single product or service in just three steps!
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Utilities, Public Sector, Telecommunications
Compatibility
Works with
Features
Take advantage of our extended ecosystem
More than just a modern licensing platform, as a comprehensive service and product world is available that covers all the needs of an energy supplier - from the order line to credit checks, logistics, single sign-on, telecommunications and business process outsourcing (BPO).
Connect your software with our encore API (SAP BTP)
Easily connect your backend solution to encore via the API catalogue. Our intelligent integration layer based on the SAP Business Technology Platform (BTP) is a cloud-based multifunctional tool that allows you to effortlessly connect a utility's peripheral systems.
Focus your core business with Business Process Outsourcing
Services from billing to fraud management to MaKo, so you can outsource your IT infrastructure and reduce your business risk. Transfer selected energy services to encore and concentrate on your core business!
Plans and pricing
All plans include:
Testing Account for full system check will be provided
New customer module with single sign-on. New customers receive an e-mail with the order confirmation.
Existing customer basic licence with CMS and single sign-on: View account invitation and delivery status, change tariff.
Existing customer extension licence with CSS: Change customer master data, report meter reading, change tariff, view consumption history a.s.o.
Cloud Platform Integration / Business Technology Platform: High-performance, intelligent interface between all systems and logics (BTP)
Includes 5 Users For 30 DaysFree- Maximum contract 30 days
New customer module with single sign-on. New customers receive an e-mail with the order confirmation.
Existing customer basic licence with CMS and single sign-on: View account invitation and delivery status, change tariff.
Existing customer extension licence with CSS: Change customer master data, report meter reading, change tariff, view consumption history a.s.o.
Cloud Platform Integration / Business Technology Platform: High-performance, intelligent interface between all systems and logics (BTP)
Includes 5 Users BPO offer on request
encore offers full service for business process outsourcing - price on request
Price upon requestencore offers full service for business process outsourcing - price on request
Utilities e-commerce - for com. and non-commodity products
Cross- and upselling module
Customer self service portal
Logistics fulfillment module
Credit check module
Testing instance
Price unavailable in this region- Minimum contract 3 years
Cross- and upselling module
Customer self service portal
Logistics fulfillment module
Credit check module
Testing instance
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Cross-Industry, Retail, Utilities, Public Sector, Telecommunications |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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Resources
Reference: badenova AG & Co. KG
Reference: enverde - full BPO
Reference: sparstrom Energievertriebs GmbH
Reference: Rheinhessische Energie- und Wasserversorgungs-GmbH
Publisher
encore GmbH
encore offers a comprehensive eCommerce solution that combines e.g. game consoles, household appliances and photovoltaics with energy contracts. The modern customer portal (CSS) leaves nothing to be desired, from customer master data maintenance to cross- and upselling.
