SAP Service Cloud Version 2, e-mail draft recommender

Produce email drafts using AI based on previous exchanges.

Overview

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Generate an e-mail or a response e-mail based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases.

Benefits

Reduce the time and effort that service agents spend on drafting e-mails and help them focus more on other productive tasks
Generate e-mails accurately with correct spellings and grammar without having to worry about spell-check and corrections
Streamline the service and support process making it easier for service agents to focus on processing of cases

Business Value

80% time saved in drafting email responses for service agents

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

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titleSAP Service Cloud Version 2, e-mail draft recommender

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Details:
- This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
- Use the AI Estimator to estimate the number of AI Units required.

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