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SAP Conversational AI

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Building Intelligent Business Bots

Discover the power of combining Machine Learning, Conversational AI and Robotic Process Automation - explained in a way you can actually understand.

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Revolutionise your customer and employee experience with AI chatbots

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SAP Conversational AI Bot-Building Platform

Create conversational bots with powerful training, building, connecting and monitoring modules.

SAP Conversational AI Digital Assistant

Single point of entry into SAP’s Intelligent Enterprise. Embed intelligent chatbots in one unique conversational interface.

SAP Conversational AI Bot Training

Plug human-like text understanding into AI chatbots

SAP Conversational AI bot-building platform

Build and custom conversational flows.
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SAP Conversational AI

Transform the experience of your employees and customers by building and deploying powerful conversational interfaces. Efficiently manage your HR, procurement or travel tasks by leveraging an end-to-end bot-building platform and a digital assistant for the enterprise. Benefit from a full integration with SAP software products.

  • Cloud deployment
  • End-to-end platform for creating AI chatbots
  • Proprietary, multilingual NLP technology
  • Full integration with SAP products
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Key Benefits

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Transform your employee experience

Turn conversations into actions and improve productivity, commitment, and innovation of your employees with AI chatbots.

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Revolutionise customer experience

Improve productivity, customer retention, and revenue by automating customer service with powerful chatbots designed for the enterprise.

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Integrate with other SAP products

Guide the user to the right page, answer FAQs, and execute simple tasks with AI chatbots that are fully integrated with a wide range of SAP solutions.

Key Capabilities

Transform customer and employee experiences with an end-to-end bot-building platform and a powerful digital assistant for the enterprise.


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SAP Conversational AI

Bot Analytics – Leverage user data to improve the performance of your AI chatbot

Bot Training – Plug human-like text understanding into AI chatbots

Bot Connector – Connect your AI chatbot to any channel in a click

Enterprise Digital Assistant

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End-to-end bot-building platform

Leverage our bot-building platform to train, build, connect, and monitor intelligent chatbots.

  • Analyse text inputs in any language with our world-class natural language processing (NLP) technology
  • Build adaptable conversational flows and skills through our powerful bot builder
  • Connect chatbots to any SAP solution, external communication channel, or back-end system
  • Understand how customers and employees talk to your chatbot and improve the user experience based on usage and training data

Enterprise digital assistant

Enhance the user experience of your employees with a unique conversational interface for the enterprise.

  • Complete all your enterprise tasks with a conversational interface that uses voice or text
  • Manage and access all your AI chatbots on different channels and SAP applications from a unified interface
  • Humanise conversational experiences across SAP and non-SAP applications

See how customers are succeeding with SAP

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Improve experiences in a highly regulated market

See how Groupe Mutuel is improving customer service and satisfaction with a chatbot that lets customers ask questions 24x7.

Reduce operating costs and increase productivity

Learn how NHK Spring is increasing user satisfaction with an intelligent ticketing system and chatbot services.

Build a business case

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Redefining the customer experience with Conversational AI

Learn how chatbots benefit your customers and discover the use cases that produce the fastest ROI.

Technical Information

This service is deployed in the cloud and is available as software as a service (SaaS), so you can access it from any Web browser or mobile device.


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Setup guide

Understand the core concepts of bot-building functionality within SAP Conversational AI.

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Tutorials

Follow our tutorials with step-by-step instructions on how to build your first AI chatbot.

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Product features

Explore the latest features of SAP Conversational AI that can help your workforce handle simple tasks.

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Developer community

Connect with our bot-building community around the world for fast learning and quick answers on SAP Conversational AI.

Pricing and Packaging

Deployed in the cloud, SAP Conversational AI is available as software as a service (SaaS) through a monthly subscription, based on the number of unique chats.


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Licensing and purchasing

Contact your SAP representative for details of subscription pricing.

Get maximum value from SAP Conversational AI

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

See additional products

SAP Conversational AI works smoothly with our machine learning solutions, enabling you to create multiple bot workflows and self-learning bots.


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SAP Intelligent Robotic Process Automation

Build powerful bots with a comprehensive robotic process automation platform that supports AI, natural language processing technology, and preconfigured bots.

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SAP Leonardo Machine Learning Foundation

Unlock knowledge from structured and unstructured data using machine learning technology to enable intelligent enterprise applications.

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